Contact Center

1. Install CTI OS Client and make sure the CTI Toolkit SDK and the Win32 check boxes are selected.2. Run C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Toolkit\Win32CIL\Samples\CTI Toolkit Outbound Desktop\CTIOSOutOptSSoftphone.exe3. CTIOSOutOptSS...

Hi allI want to find out which agent's attribute and proficiency was selected when the call was routed to agent. Is it assignable to any ECC variable?Thanks!-JT-Sent from Cisco Technical Support iPhone App

Dears,In CCX script, how can I compare the current date with the date get from SQL database.The date format from SQL DB is 8 bits string type, that is yyyymmdd, and I want to list all of the entries as start from the current date and time in SQL DB.S...

I installed UCCX, and after I complete the initial configuration. When I logged on to the UCCX web page.I get a pop-up message that says "The cisco JTAPI client verisons are inconsistent. Please go to Cisco Jtapi Resync in the Unified CM Telephony Su...

Hi,We have IP IVR 8.x with 100 ports integrated with CUCM 8.x & ICM 8.x.I want to monitor how much ports(of 100) are used during peak hours ie want to monitor port utilization during peak hours atleast for a week. How can i achieve this?ThanksKMS

what is the differences between call recording using the Call recoding lic. under the premium or the Enhanced licenses &use a mediasense server for the recording

Hi,I understand that we can conduct a post call survey in UCCX. Agent does a blind transfer by pressing an end call button. Can CUIC generate regular report of customer satisfaction survey rating ?Second question, in case of PCCE, we can have a post ...

I have been tasked with adding to an existing script, the ability to turn on/off, 1 of 9 prerecorded prompts.  When one is turned on, they want it played while the users are in a queue, awaiting an agent.  The customer does not have a local SQL serve...

Hey.Every time i try to schedule a report to being send with an email and pdf i only get an email sayingSCHEDULED REPORT EXECUTION FAILEDThe email has no subject or anything.If im scheduling it to send it as xls og html i works fine - but fails on th...

Hi All,I have a contact center where a caller never talked to the agent, it appeared he was stuck in the queue. Which logs form RTMT do I have to collect to see this call? It wasn't in the MIVR logs.Thank you,best regards,Ivana

Hi,I am on a lab SPRAWLER system version 9.0 with IP IVR and System PG configured.I have a very basic script, initially with Select, to chose an agent. This part works, if the agent is available the call goes straight to the agent.If agent is not ava...