cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Cisco Community Designated VIP Class of 2020

570
Views
5
Helpful
3
Replies
Highlighted
Beginner

ANI mapping to agent

Hi All,

We want to map ANI (for a specified caller) to a particular agent so how we can achieve this ?

One way is to use hardcoding in script but what we can do if we have many such callers ?? Database can be another way but we want something like xml file or any other configuration file.

So it there any such way ?? Please provide with some details.

Everyone's tags (5)
3 REPLIES 3
Collaborator

ANI mapping to agent

Database is going to be your best bet, specially if you get into the thousands of ANIs.  XML or hardcoding is great for a few maybe even a few hundred ANIs, but anything more than that you'll be better off using a database.

david

Beginner

ANI mapping to agent

Is there any alternate way except databse ??

We will have only 1000 records. So any other configuration possible ??

Participant

Re: ANI mapping to agent

Its simple, Just create a new DB in logger and use dblookup.

Sent from Cisco Technical Support iPhone App

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here