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Dear;Currently I am checking the table t_Agent_Real_Time and the values are zeros, so I beleive that maybe the writing to the real time database is disabled. In ICM version 8, where I can enable or disable the writing to real time database at the log...

Hello,We're trying to modify one of the agent summary reports in UCCX 8.  We want the outbound report to only show numbers that were external calls.  (Longer than 4 digits.)  We copied and modified the existing stored procedure and it seems to run ok...

Hi All,It would be of great help if anyone could guide me whether there are any features in UCCX 8 that lets Email Agents differentiate a new Email from a requeued one.Is there a way to configure CAD so that Agents can mark emails that are requeued ?...

Good morning before I rip out  the few hairs left, has anyone run into this ever..uccx 8.5.3 i have a supervisor who when monitoring is getting garbled voice, almost like she hears the answers the caller is asking before her agent has asked the quest...

Hi ,I have an UCCE8.5 setup with Progerr A and B and AW /hds seperate. Can any one tell me what shoul be the prviledge to be set for the User in AD  as every time when i restart my logger and AW services there pops up an error. Unable to start due to...

What options do I have when I use CCX Enhanced vs Premium?A customer I'm working with is using ACT by Sage today, but is looking to Salesforce.com.They dont need all the enhancements included with Premium, so I want to keep them at Enhanced, but, wha...

What are the things we need to keep in mind while observing Data plane on Virtual networks? Please comment---Posted by WebUser Rizwan Khan from Cisco Support Community App

Hi,not too user friendly this version... Im pretty lost between the desktop admin ( software ) and desktop admin web page.Basicly, I try to create different button layout for 2 different department.So Ive been in the Desktop Admin (web) and created a...

                   We are upgrading IPCC Express from 7.1 to 8.5 and also migrating from a MCS chassis to a UCS environment. As such we wish to change ip addresses as we have all new subnets for devices on the UCS. Can you change the ip address durin...

Hi,i am planing an upgrade of CAD 7.5(6) to 7.6(3) on a UCCE system.The upgrade procedure is backup old CAD, uninstall it, then install new CAD and restore from backup.My question is - will my license be restored with the backup or i have to do the l...

This is on UCCX 8.5I have a issue where the Cisco UXL Web service is in a STOPPED state!!Running this command:admin:utils service listI see the following:Cisco UXL Web Service[STOPPED]  Component is not runningI then am trying to run this command:adm...

Hi AllI was wondering if anyone had ever tried to merge 2 UCCX serversObviously I can copy all parts across manually but I was wondering if there could be a better way to do this for larger systems thet need to be merged?Thanks for any advice. Chris