04-02-2019 12:50 PM
I have been away from UCCX for about 5 years. I am more than happy to have it back.
For the life of me I can not remember how to announce the place in queue using custom recorded messages. I get the Reporting Stat just fine. Playing the intro and the outro of the announcement is no problem either. However, I forgot how to make it play the appropriate number audio file. For example, if the place_in_queue variable returns a 5. How do I get the middle play prompt value to equal 5.wav?
Thanks,
Jerad
04-02-2019 01:29 PM
Hi there
Welcome back again to the scripting world :)
here you go...This can help you out.
Hope this Helps
Cheers
Rath!
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04-02-2019 02:17 PM
Hi Rath and thanks for the reply. I would like to play the "number.wav" file that is in the same voice as all of the other recordings. Not the system default audio files. I am trying to remember how to make...
PositionPrompt = P[IT Helpdesk\"the value of positionInQueue".wav]
Jerad
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