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Announcing position in queue

aaronbanks
Level 1
Level 1

If I want to announce a caller's position in the queue, what is the best way to accomplish that?  A subflow or right within the main script?  What would the steps look like?

Thanks!

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Within the existing script would be fine. Subflows are more useful when you have large chunks of code (e.g. account entry and validation against a database) that you wish to reuse across multiple scripts.

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