We decided to convert to CUIC 9.01 from the old historical reporting application.  After the conversion, no data is presented in any report.  The previous historical data is there.  Has anyone had this issue after converting?

If I want to announce a caller's position in the queue, what is the best way to accomplish that?  A subflow or right within the main script?  What would the steps look like?Thanks!

I'm interested in knowing how I can test a UCCX script in an RDP session (I only have access to the network via RDP).  Has anyone ever set that up?

When a customer dials 888-343-FOOD that goes to a DID 506-343-FOOD, how does that translate or point to a trigger to call an application in UCCX?  Don't scream Cisco community but in Avaya everything points to something, eg VDN (a direct dial number)...