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Member since
01-25-2007
15
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06-30-2015
02:03 PM
I need to configure CME for overhead paging with a TAMB unit. Can phones be paged at the same time as an overhead page? I didn't think that could happen. I am thinking 2 paging groups need to be set up - one for phones and one for overhead. Could a 3rd group be set up to do phones & overhead? If anyone has a pre-existing configuration they can share that'd be great. Thanks!
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Created by
aaronbanks
in Contact Center
in Contact Center
10-22-2013
10:39 AM
10-22-2013
10:39 AM
We decided to convert to CUIC 9.01 from the old historical reporting application. After the conversion, no data is presented in any report. The previous historical data is there. Has anyone had this issue after converting?
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08-27-2013
08:45 PM
If I want to announce a caller's position in the queue, what is the best way to accomplish that? A subflow or right within the main script? What would the steps look like? Thanks!
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Created by
aaronbanks
in Contact Center
in Contact Center
08-26-2013
01:22 PM
08-26-2013
01:22 PM
I can't call the script so I'm thinking I need to use IP communicator or something to call it and run a debug. But there's no audio on an RDP session, so hearing announcements is out of the question. I was looking for a suggestion or creative way to test a script. Maybe there isn't one.
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Created by
aaronbanks
in Contact Center
in Contact Center
08-26-2013
07:28 AM
08-26-2013
07:28 AM
I'm interested in knowing how I can test a UCCX script in an RDP session (I only have access to the network via RDP). Has anyone ever set that up?
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08-24-2013
03:18 PM
When a customer dials 888-343-FOOD that goes to a DID 506-343-FOOD, how does that translate or point to a trigger to call an application in UCCX? Don't scream Cisco community but in Avaya everything points to something, eg VDN (a direct dial number) points to a Vector (steps to process a call). I'm unsure about how that is supposed to work from CUCM over to UCCX.
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08-22-2013
04:47 PM
I have a silly question about CTI route points and triggers. I say silly because I am doing a call center script because I have a pulse. I have never done one before and have many questions that will seem idiotic. So, when I set up a trigger, there is a field called directory number. Is that the director number or a number of a CTI route point set up in Call Manager? Or is it some other number? More questions to follow in another discussion.
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08-16-2013
10:26 AM
Sure I have a TON of questions. My mind makes it simple before a call is delivered to an agent, we have to determine if it's a holiday, a saturday or sunday or between 5 pm and 6 am. If any of those conditions exist, then an announcement is played. Would it be better to accomplish this with a time of day check within the main script? There should be no caller input at this point. Thanks Anthony...if you have time, I have questions...and I'm not a good programmer.
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08-16-2013
08:50 AM
I have 2 scripts - a main script and a holiday script. I want to use a subflow to call the holiday script. How it should work is the holiday script should be called from the main script to check an see if 1)it is a holiday 2) day of week 3)time of day...if all checks out then the call is routed direct to an agent. I don't understand what is needed (if anything) for input mappings or output mappings or if the script accommodates that. Thanks!
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11-01-2012
12:19 PM
If the voicemail capacity on UC320W is 30 min per individual mailbox and there are 24 users, is it possible to have 6 users and use the entire 720 mins? Thanks! Aaron
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05-29-2012
02:39 PM
One more question - how about automatic entry? So, say the receptionist is looking at a monitor that shows people at the door, is there a way she can press a button that automatically buzzes the person in? This particular customer wants to hook up a camera and have a way to buzz in a client automatically (since the door is monitored). Thanks!
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05-18-2012
07:52 AM
Would it work for multiple phones? We have a client that would like all the phones to ring when someone buzzes.
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06-30-2015
I need to configure CME for overhead paging with a TAMB unit. Can phones
be paged at the same time a...
Created by
aaronbanks
in Contact Center
10-22-2013
10-22-2013
We decided to convert to CUIC 9.01 from the old historical reporting
application. After the conversi...
08-27-2013
If I want to announce a caller's position in the queue, what is the best
way to accomplish that? A s...
08-26-2013
I can't call the script so I'm thinking I need to use IP communicator or
something to call it and ru...
08-26-2013
I'm interested in knowing how I can test a UCCX script in an RDP session
(I only have access to the ...
08-24-2013
When a customer dials 888-343-FOOD that goes to a DID 506-343-FOOD, how
does that translate or point...
08-22-2013
I have a silly question about CTI route points and triggers. I say silly
because I am doing a call c...
08-16-2013
Sure I have a TON of questions. My mind makes it simple before a call is
delivered to an agent, we h...
08-16-2013
I have 2 scripts - a main script and a holiday script. I want to use a
subflow to call the holiday s...
11-01-2012
If the voicemail capacity on UC320W is 30 min per individual mailbox and
there are 24 users, is it p...
05-29-2012
One more question - how about automatic entry? So, say the receptionist
is looking at a monitor that...
Public Statistics
| Date Registered | 01-25-2007 08:26 PM |
| Date Last Visited | 08-18-2017 03:53 AM |
| Total Messages Posted | 15 |
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