Contact Center

Hello, colleaguesI use Redirect step for transfer call from Menu to CUCM phone. There are no call forward rules on this phone extension. After small  timeout (approximately 15-20 s) call  disconnected. How increase time of phone ringing or do it unli...

what is the procedure to apply online exam in cisco?---Posted by WebUser Dhivya Bharathi from Cisco Support Community App

Hi Experts,Request your guidance to resolve below CUIC issues,CUIC Version : CUIC 8.5.4License : Standardour customer is getting data set error intermittenlty when they run Cisco Summary reports.When we expand the data set error it gives us SQL Excep...

Hi All,I when accross a WIKI http://docwiki.cisco.com/wiki/Reporting_-_Call_Type_and_Skill_Group_Reports:_Call_Type_ErrorCount_incremented_if_Caller_disconnects_when_call_is_translation_routedmentionning that the ErrorCount in Call_Type report could ...

Hello,I'm on UCCX 8.5 and my supervisor would like to add a statement to the call so callers no they are getting ready to be answered by an agent.  She thinks this will help with abandons.  She wants to add": (Your call is now being transferred to an...

hello, We were facing problems with the IVR lately, which required a reboot of UCCX engine several times. after sometime its been noticed that in Voice CSQs - Team Summary window there were no queues shown when the Secondary server was up as a Master...

Hello Friends,Is there any possibility to change a name of a field on a report on UCCX.BR

Is it possible to integrate these two? Has anyone ever doen that.Customer asked me the following:1- User Call cisco and prompt for userid2- Userid matches against the remedy3- Site number is entered by user and then would be matched again against the...

HiDue to some business changes, I had to merge 3 teams into one larger team. This worked fine on the primary server. I recently had to fail over to the seconday server (around 4 days later) and some* of the agents have gone back to their old teams in...

I have a mistake in my contact center 8.0 with CSD : to start the CSD gives me this error: Another supervisor has logged in with the same ID. Your supervisor desktop will log out.