03-03-2019 04:25 AM
Hi,
We are using version 11.6
Q1: How can we get the Answered Call indicator per ANI?
Q2: Where can we get the details of the following column: Answered Calls In "Call_Type_Interval" table?
Regards,
Batool
03-03-2019 07:12 AM
You'll want to become familiar with the schema guide:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Reference/Guide/UCCE_BK_D563D6DB_00_db-schema-handbook.html
You should be able to easily get what you want from Route_Call_Detail.
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