Answered Calls Details

[batoolx@gmail.com]

Hi,

We are using version 11.6

Q1: How can we get the Answered Call indicator per ANI?

Q2: Where can we get the details of the following column: Answered Calls In "Call_Type_Interval" table?

Regards,

Batool

[bill.king1]

You'll want to become familiar with the schema guide:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Reference/Guide/UCCE_BK_D563D6DB_00_db-schema-handbook.html

You should be able to easily get what you want from Route_Call_Detail.