cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
704
Views
0
Helpful
1
Replies

api for icm real time data for sales force reporting

josdi03
Beginner
Beginner

Hi,

I have ipcce 8.5 solution with cvp 8.5. We need to integarde salesforce reporting tool with our icm. Is there any connector or api need to devlop

to fetch icm real time data for salesforce application.

Regards,

Dinesh Joshi

1 Reply 1

Gergely Szabo
Advocate
Advocate

Hi,

there are two ways:

1. near-realtime, which is easier. Use SQL queries to get the information from real time tables from ICM. The information is not really realtime, since it is updated in 5-10 seconds interval.

2. CTI monitor, which might be challenging. Use the CTI interface of ICM to 'subscribe' for all/selected events, including state changes and then do your calculations. It's realtime, but again, programming it may take a while.

G.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: