Hi,I've developped a script that allow the agent to type his extension + a pin code then an IVR that let him change his status
from "logged out --> logged in , not ready --> ready
this using rest api and using the agent login/password for eachrest api put/get
my issue is that the user can log in , but can't go from not-ready to ready
api response = 202 accepted but no change.
2nd issue , user can log out , but then can't log in anymore.
If I try to log in again , changing the status to login
api response = 202 accepted but no change.
PUT https://xxxxx:8445/finesse/api/User/sheijMob
Content-Type: application/json
Username: sheijMob
<User><state>LOGIN</state><extension>7092</extension></User>
-- response --
202 Accepted
Cache-Control: private
Expires: Thu, 01 Jan 1970 01:00:00 CET
Content-Type: application/xml
Content-Length: 0
Date: Fri, 16 Sep 2016 14:30:52 GMT
Server: Cisco
Any idea about what could block the changes ?
thanks
