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Is it possible to get realtime CSQ data from the UCCX Config API?

It looks like I can get information about all of the CSQs that are configured on the system. That's good information, but how do I get realtime data about how many calls are currently in a CSQ? It looks like I can get that from the Finesse APIs, but ...

UCCX interaction with external application via API (JSON request/response)

Hello, I have a customer who has UCCX 10.6 and they are looking for a solution UCCX - API interaction, that will allow UCCX to lookup customer information based on ANI via JSON request/response, and pop up that info to Cisco Finesse Agent. Basicall...

Setting finesse agent state for email/chat using APIs

<body><p>Hi,</p><p>I want to know if it is possible to change agent states for email and chat using APIs? I tried to look into the Finesse API guide but I couldn't find anything for CCX. So it seems for CCX, Finesse doesn't support to manage email/ch...

UCCX License Information

Is there a way to gather the license count within UCCX? I have found the high water mark information in the DB, but didn't see any tables that contained the current license information. I also didnt see anything in the API that would allow for gath...

API , UCCX , IVR to change agent status

Hi,I've developped a script that allow the agent to type his extension + a pin code then an IVR that let him change his status from "logged out --> logged in , not ready --> ready this using rest api and using the agent login/password for eachrest ap...

Changing resourceType through UCCX 10.6 API

I have been able to successfully update resources through the UCCX REST API except the resourceType node. I have tested sending XML through a REST utility using the PUT method for an existing resource. I get the XML through the GET method and test ch...

UCCX REST API - how to change user's capabilities?

Hi, I need to change a user capabilities (for example add the capability "Supervisor" to an existing user or remove "Reporting" to another user) using the UCCX REST API. How can I do this? Thanks, Fabien

UCCX Configuration API for premium/enhanced licenses

Hi every body I can't find any information about what license version the Configuration API can be used in, maybe it's a secret or maybe I'am just blind... Please help me find this information. Br, Morten Skovborg

DELETE PROMPTS API UCCX

HI, I am trying to use the UCCX REST API for DELETE prompts to the UCCX Server. We are running version 10.6 Enhanced version. I keep getting the following error: <?xml version="1.0" encoding="UTF-8" standalone="yes"?><apiErrors> <apiError> ...

API Help: Get List for Prompt Files and Folder

I'm trying to run the get List for Prompt Files and Folder GET API to retrieve all the names and paths of my prompts. https://my-server/adminapi/prompt/en_GB/ It's returned the values of the folders inside that directory but my prompts are stor...

API Help: Get List for Prompt Files and Folder

I'm trying to run the get List for Prompt Files and Folder GET API to retrieve all the names and paths of my prompts. https://my-server/adminapi/prompt/en_GB/ It's returned the values of the folders inside that directory but my prompts are stored ...

UCCX Configuration API in HA

Hi, is UCCX Configuration API available on both nodes? Can I change for example skills for agent via this API on secondary node? Or on node that is not currently active? Thanks Martin

API Response very slow

Hey All. I'm working on making a gadget where the supervisors can change skills on agents thru the API. My problem is that the API is very slow. It takes 3-7 sec. to update 1. agent, and it takes 2-5 sec. to get a list of agents. Have anyone exper...

Create Campaign with non-used trigggers

Hello, I am using UCCX API to create IVR Progressive campaign and I need to add the correct trigger. But as you know if there is a trigger used for active campaign I can't use it and 400 bad request error. same for Agent Based campaign as you can't ...

UCCX 11.5 Web Services

Good Morning all. Been experimenting with AXL web services within CUCM 10, and wanted to enquire if a similar facility was available within UCCX11.5, and if so what the endpoint URL typically is? Thanks in advance

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Forum Posts

Is it possible to get realtime CSQ data from the UCCX Config API?

UCCX interaction with external application via API (JSON request/response)

Setting finesse agent state for email/chat using APIs

UCCX License Information

API , UCCX , IVR to change agent status

Changing resourceType through UCCX 10.6 API

UCCX REST API - how to change user's capabilities?

UCCX Configuration API for premium/enhanced licenses

DELETE PROMPTS API UCCX

API Help: Get List for Prompt Files and Folder

API Help: Get List for Prompt Files and Folder

UCCX Configuration API in HA

API Response very slow

Create Campaign with non-used trigggers

UCCX 11.5 Web Services

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