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Appyling the VLANs in the Contact Center, how?

bilalghayad
Level 1
Level 1

Hi All;

In order to get the best network performance that serve UCCE (enterprise) with CVP, how the VLANs to be applied in the ports (how many vlans, and which for which)? Any advise about the best approach for those VLANs?

Regards

Bilal

2 Replies 2

Live2 Bicycle
Level 3
Level 3

I have a 6 campus enviroment and this is how I have it laid out.

Site 1

Call manager servers -- 10.48.116.xx

IVR & IPCC Server -- 10.48.118.xx

Voice Gateways -- 10.48.117.xx

Computer Data VLAN -- 10.48.1.xx - 10.48.25.xx

IP Phone VLAN -- 10.48.50.xx -- 10.48.100.xx

Site 2

Call manager servers -- 10.8.116.xx

IVR & IPCC Server -- 10.8.118.xx

Voice Gateways -- 10.8.117.xx

Computer Data VLAN -- 10.8.1.xx - 10.8.25.xx

IP Phone VLAN -- 10.8.50.xx -- 10.8.100.xx

Site 3

Call manager servers -- 10.60.116.xx

IVR & IPCC Server -- 10.60.118.xx

Voice Gateways -- 10.60.117.xx

Computer Data VLAN -- 10.60.1.xx - 10.60.25.xx

IP Phone VLAN -- 10.60.50.xx -- 10.60.100.xx

Site 4

Call manager servers -- 10.32.116.xx

IVR & IPCC Server -- 10.32.118.xx

Voice Gateways -- 10.32.117.xx

Computer Data VLAN -- 10.32.1.xx - 10.32.25.xx

IP Phone VLAN -- 10.32.50.xx -- 10.32.100.xx

Etc

Hope that helps

I typically put all of my voice equipment in a single subnet per site.  There is no reason to segment it unless your anal, or feel the need to have ridiculou

s security with firewalls etc..

If not, I try and just keep it all together nice and simple.


Chad