Hi;I found a customer that he has two machines and using them both as CVP Call Server and VXML Serve...

Hi;We have short in the hardware, is it possible to install CUIC on VMware or Hyber - V until we buy...

Dears;Can someone direct me for a reporting tool to be used for IPCC express?We need to be able to h...

Dear Ahmed;This can be used for upload traffic, but it does not work fine for download traffic. Do y...

Dears;I am the service provider for the Internet and the network for the customers in the Tower, and...

Hello;We need to upgrade for UCCE 8.5(x) so the CVP and ICM will be 8.5(x). The problem that I am fa...

Hi All;The CUIC version is 8.0(4)When generating a report based on the Call Type, I am getting the S...

The problem was related to the CTI client because it is integrated CTI, there were work around in th...

Dear David;The agent logout and login back. Also I let the agents to re lunch.Yes, I created a new a...

Dears;It is resolved. I just corrected the hostname for the HDS server that I have to place it in th...

Dear;Currently I am checking the table t_Agent_Real_Time and the values are zeros, so I beleive that...

Dears;The time at the IP Phones is delayed by 30 min although I placed the NTP server IP address and...

Thanks alot for your kindly reply.Where I can find factory reset?And is it really if I need the phon...

Hi All;The IP Phone firmware is SIP.I need the Cisco IP Phone 794x and 796x to take the configuratio...