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- About bilalghayad
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Member since
03-16-2007
542
Posts
5
Helpful
0
Solutions
Created by
bilalghayad
in Contact Center
in Contact Center
12-24-2012
01:09 AM
12-24-2012
01:09 AM
Hi; I found a customer that he has two machines and using them both as CVP Call Server and VXML Server (at the same time). I know this is not the best practice, but for the meanwhile he does not need to buy hardware. The traffic still is little (up to 1 one E1). Could it be stable for this period? Otherwise, if we made one machine to be CVP Call Server and one machine to be CVP VXML Server, then there will be a single point of failure .. What do u suggest? Regards Bilal
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11-22-2012
12:28 AM
Dears; Can someone direct me for a reporting tool to be used for IPCC express? We need to be able to have dashboard and real time data in addition to generating a rich reports. Regards Bilal
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10-11-2012
01:25 AM
Dear Ahmed; This can be used for upload traffic, but it does not work fine for download traffic. Do you have any specific method for download (and to be a successful practical method)? Regards Bilal
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10-10-2012
02:52 PM
Dears; I am the service provider for the Internet and the network for the customers in the Tower, and one of the most important important requirements is to give dedicated bandwidth for a subnet, for example the customer at floor 20, they need a 2 Mbps for voice and 2 Mbps for data (this to access the Internet). I was thinking if possible to determine the speed for each interface (or sub interface), but I do not know if it is possible. Otherwise, what is the best solution to shape (to give dedicated bandwidth) based on the subnet (and hence the sub interface)? Regards Bilal Regards Bilal
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09-30-2012
12:37 AM
Hello; We need to upgrade for UCCE 8.5(x) so the CVP and ICM will be 8.5(x). The problem that I am facing that I would to keep using webview because it is more friendly user for the customer to generate reports. Is it possible? Because the CUIC is somehow complicated for the user and some parameters are not existed like summary SLA and should be developped manually. Any advise? Regards Bilal
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Created by
bilalghayad
in IP Telephony and Phones
in IP Telephony and Phones
09-25-2012
11:59 PM
09-25-2012
11:59 PM
For the below show version, is the IOS version 12.4(24)T4 or it is 12.4(13r)T11? I am asking this because I have UCCE solution (ICM version 8, CVP version 8 and CUCM version 8.6) and it is required for the voice gateway that is also voice browser to have the version 12.4(24) T2 or later, so I need to be sure that I am applying the proper one (that is why I need to be sure if it is 12.4(24)T4 or 12.4(13r)T11)? VoiceRTR-KWT-1#show version Cisco IOS Software, 2800 Software (C2800NM-IPVOICEK9-M), Version 12.4(24)T4, RELEASE SOFTWARE (fc2) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2010 by Cisco Systems, Inc. Compiled Fri 03-Sep-10 05:39 by prod_rel_team ROM: System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1) VoiceRTR-KWT-1 uptime is 9 weeks, 3 days, 15 hours, 52 minutes System returned to ROM by power-on System restarted at 22:52:11 kwt Thu Jul 19 2012 System image file is "flash:c2800nm-ipvoicek9-mz.124-24.T4.bin" This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html If you require further assistance please contact us by sending email to export@cisco.com. Cisco 2821 (revision 53.51) with 1032192K/16384K bytes of memory. Processor board ID FHK1331F202 2 Gigabit Ethernet interfaces 62 Serial interfaces 2 Channelized/Clear E1/PRI ports 4 Voice FXO interfaces 4 Voice FXS interfaces DRAM configuration is 64 bits wide with parity enabled. 191K bytes of non-volatile configuration memory. 253008K bytes of ATA CompactFlash (Read/Write) Configuration register is 0x2102 Regards Bilal
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Created by
bilalghayad
in Contact Center
in Contact Center
08-13-2012
03:47 AM
08-13-2012
03:47 AM
Hi All; The CUIC version is 8.0(4) When generating a report based on the Call Type, I am getting the SLA for each 30 min and not getting the overall SLA. What is the solution? Regards Bilal
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Calls are coming to the agents one afte...
in Contact Center
08-13-2012
03:42 AM
08-13-2012
03:42 AM
The problem was related to the CTI client because it is integrated CTI, there were work around in the development which bypass the wrapup time. Thanks alot for the kindly help. Regards Bilal
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Calls are coming to the agents one afte...
in Contact Center
08-10-2012
01:06 PM
08-10-2012
01:06 PM
Dear David; The agent logout and login back. Also I let the agents to re lunch. Yes, I created a new agent desk setting with wrapup and I deleted the old one (actually I was not able to delete the old one until I changed all the agents deskstop settings to take the new one, then I was able to delete the old agent desktop settings). Still the same. Any further advise? Regards Bilal
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Created by
bilalghayad
in Contact Center
in Contact Center
08-10-2012
07:58 AM
08-10-2012
07:58 AM
Dears; It is resolved. I just corrected the hostname for the HDS server that I have to place it in the Distributor settings at the CUCM PG in the Configuration Manager. It was keep having the old hostname that came from the migration tool. Thanks Regards Bilal
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Created by
bilalghayad
in Contact Center
in Contact Center
08-09-2012
10:14 AM
08-09-2012
10:14 AM
Dear; Currently I am checking the table t_Agent_Real_Time and the values are zeros, so I beleive that maybe the writing to the real time database is disabled. In ICM version 8, where I can enable or disable the writing to real time database at the logger from the Registry (because I forgot this)? Regards Bilal
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Created by
bilalghayad
in IP Telephony and Phones
in IP Telephony and Phones
05-16-2012
03:11 PM
05-16-2012
03:11 PM
Thanks alot for your kindly reply. Where I can find factory reset? And is it really if I need the phone to take the configuration again from the TFTP server then I have to do factory reset? Regards Bilal
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Created by
bilalghayad
in IP Telephony and Phones
in IP Telephony and Phones
05-16-2012
02:15 PM
05-16-2012
02:15 PM
Hi All; The IP Phone firmware is SIP. I need the Cisco IP Phone 794x and 796x to take the configuration from the TFTP server (actually it takes the xml files) but already the Phone has old configuration and still it is trying to register using the old configuration. How to erase the configuration from the SIP Cisco IP Phone to let it requesting it again from the TFTP? Regards Bilal
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Created by
bilalghayad
in IP Telephony and Phones
in IP Telephony and Phones
05-14-2012
01:57 AM
05-14-2012
01:57 AM
Hi All; I was have a project to upgrade IPCC, and during this we upgraded the CUCM from 4 to 7 and then to 8. Now the CUCM is 8, but I discovered that the configuration at the production which is version 4 has been changed, so how I can migrade the data from 4 to 8? Or I can not? What is the best solution to have the updated configuration from 4 to 8? Thanks a lot in advance. Regards Bilal
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Labels:
12-24-2012
Hi;I found a customer that he has two machines and using them both as
CVP Call Server and VXML Serve...
Created by
bilalghayad
in Unified Communications Infrastructure
12-19-2012
12-19-2012
Hi;We have short in the hardware, is it possible to install CUIC on
VMware or Hyber - V until we buy...
11-22-2012
Dears;Can someone direct me for a reporting tool to be used for IPCC
express?We need to be able to h...
Created by
bilalghayad
in Switching
10-11-2012
10-11-2012
Dear Ahmed;This can be used for upload traffic, but it does not work
fine for download traffic. Do y...
Created by
bilalghayad
in Switching
10-10-2012
10-10-2012
Dears;I am the service provider for the Internet and the network for the
customers in the Tower, and...
09-30-2012
Hello;We need to upgrade for UCCE 8.5(x) so the CVP and ICM will be
8.5(x). The problem that I am fa...
Created by
bilalghayad
in IP Telephony and Phones
09-25-2012
09-25-2012
For the below show version, is the IOS version 12.4(24)T4 or it is
12.4(13r)T11?I am asking this bec...
Created by
bilalghayad
in Contact Center
08-13-2012
08-13-2012
Hi All;The CUIC version is 8.0(4)When generating a report based on the
Call Type, I am getting the S...
Created by
bilalghayad
in Contact Center
08-13-2012
08-13-2012
The problem was related to the CTI client because it is integrated CTI,
there were work around in th...
Created by
bilalghayad
in Contact Center
08-10-2012
08-10-2012
Dear David;The agent logout and login back. Also I let the agents to re
lunch.Yes, I created a new a...
08-10-2012
Dears;It is resolved. I just corrected the hostname for the HDS server
that I have to place it in th...
08-09-2012
Dear;Currently I am checking the table t_Agent_Real_Time and the values
are zeros, so I beleive that...
Created by
bilalghayad
in IP Telephony and Phones
08-09-2012
08-09-2012
Dears;The time at the IP Phones is delayed by 30 min although I placed
the NTP server IP address and...
Created by
bilalghayad
in IP Telephony and Phones
05-16-2012
05-16-2012
Thanks alot for your kindly reply.Where I can find factory reset?And is
it really if I need the phon...
Created by
bilalghayad
in IP Telephony and Phones
05-16-2012
05-16-2012
Hi All;The IP Phone firmware is SIP.I need the Cisco IP Phone 794x and
796x to take the configuratio...
Public Statistics
| Date Registered | 03-16-2007 01:56 PM |
| Date Last Visited | 08-18-2017 03:56 AM |
| Total Messages Posted | 542 |
| Total Helpful Votes Received | 5 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 30 | |
| 5 | |
| 5 | |
| 10 | |
| 4 |
