AQM 11.5 Installation error with Cannot find SQM CTI Server profile

[stobar1101]

Hi Guys,

I am having the following problem with AQM installation.

Everything is on a windows server 2012 R2 and SQL Express 2012 AQM 11.5

When I do the AQM configuration, in the Telephony Gruops part, it gives me the following error

"JTAPI Installation Error
The following installation errors occurred:
Cannot find SQM CTI Server profile for ip X.X.X.X> or hostname. "

I have done what they have suggested in this case, but it did not work for me.
https://community.cisco.com/t5/contact-center/qm-8-5-installation-error-with-cannot-find-sqm-cti-server/td-p/2077168

I attach some images of what I have configured.

[Graham Old]

You can carry on with the install and fix the jtapi problem at the end.

What is your UCM version?

Graham

[stobar1101]

Hi Graham,

How could I fix it in the end by installing the CUCM plugin?.

Is version CUCM 12.5.

[Graham Old · Accepted solution]

The AQM will no longer install JTAPI automatically with UCM 12.5

You must install JTAPI manually.

Download the jtapi.zip from UCM, extract the jtapi.jar and copy it into C:\Program Files\Cisco\WFO_QM\ext

If you have installed AQM onto another drive change the C: to your AQM installation drive.

Reboot the AQM server and it should work OK

Graham

[stobar1101]

Thanks for the information Graham, I have done it and have given me this folder, but the problem persists, restart the server, start the installation from scratch and it remains the same.

[stobar1101]

Thanks Graham, I have removed the database and configured it again and now if it works.