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rbermel83
Beginner

AQM Licenses

Originally my company only purchased the basic QM licenses for Compliance, recently have seen the need for screen recording along with the voice and purchsed the AQM license. I have loaded the AQM license on the UCCx server and it recognizes them but I cannot get the AQM Administrator to see that those licenses are loaded. I have tried restarting the QM server but cannot get the number to change, is there a step I am missing? Thanks in advance.

Ryan

3 REPLIES 3

Hi

What version of UCCX and QM are you running?

Aaron    

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

I am running UCCx 7.0.1 SR 4 and QM 2.7.3.

Ryan

Hi Experts, a query,
To license AQM - Calabrio, do the phones that I want to record calls necessarily have to work together with UCCX? Or can I record calls from any Cisco phone, for example, if I am asked to record calls from an administrative user and is not registered with UCCX?
Uses CUCM 10.5 and AQM 10.5

Can I record your calls?

 

Regards.

Carlos P

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