Contact Center

Hello Team, I have a issue to get a custom report: Contact Service Queue Call Distribution Summary 20 Times ago it was working correctly, but now it stopped working and I have this error: [product_name=CUIC][subsystem_exception_info=][tid=pool-1-thre...

Hi I am using following query extracted from UCCX stored procedure.  When I am running stored proceudre using CUIC output is correct and when I am standalone query using AGS server studio out data mismatch.SELECT cqdr.targetid, csq.csqname, cqdr.prof...

Hello,I have reviewed at length the posted schema and query information for the UCCX database.  I was hoping someone could review my query below and let me know if I am missing anything.  I am trying to get a count of all calls presented for today so...

Guys, What is the best practice around using CVP or VVB as media server. Before VVB, media files were all stored on an IIS capable server like CVP. With VVB, there is the option to now use it to store media files. Are there any recommendations? Any g...

Hello, I can't assign the agent to be member in more resource group to be in more CSQ, How can I do that? or there is any workaround to achieve this task.

Hi I would like to stage UCCX staging to demonstrate the features namely database intergration and text aloud features. Basically I want a customer to dial in a call center and be able to access data using IVR and get read his account Balance from th...

Hello, I am currently trying to get a script setup for On Call purposes. I am not versed in Java and am having a hard time getting the Java end of the script working. Currently I have an XML file I am working with, below is a sample of it:<Worksheet ...

Hi,In the CVP Ops console i see "91919191" used for Ringtone. However "91919191" also has "send to originator" enabled. We are planning to replace one of the inbound gateways with ISR-G3. Since ISR-G3 does not support VXML, I cannot use "ringtone.tcl...

Hi everyone,    A quick basic question followed up by a not-so-basic ones for data related to TerminationCallDetail   1. We know that a combination of RouterCallKey and RouterCallKeyDay gives us the unique call (a sequence number tells the sequence t...

Package: Cisco Unified CCX EnhancedCisco Unified CCX AdministrationSystem version: 8.5.1.10000-37I  have a situation where agents are being taken out of ready state with a ‘ring no answer’ notation in  the agent's log.I set the device to auto answer ...

Hi, is any way to use Cisco virtual CUBE - CSR 1000v as sip gateway in UCCX? Or only DSP's gateway possible?Thanks.

Has anyone noticed that in i.e. the CUIC Historical Common Skill Contact Service Queue Activity Report the Handle Time does include Ring Time (when using manual answer) ? UCCX version: 11.0.1.10000-75. UCCX Historical Reporting Guide states;Calls Han...

Buenas tardes. El presente es para solicitar su apoyo en verificar una duda de licenciamiento de UCCX. Tengo un cliente que adquirió lo siguiente:  - 12 CCX-11-A-P-LIC  - 3 CCX-11-25P-ADD  - 75 CCX-11-N-P-LIC  - 63 CCX10-11U-P-P-S1 Lo que quiero veri...

I am trying to integrate Virtual Hold Technologies within a UCCX script. VHT uses subflows to offer messages and options. When i debug my script i get to the "Call Subflow" step that is supposed to run a VHT script and play recordings on the VHT serv...