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AQM Screen Recording

Currently running AQM version 11.5.1.648.  We are using the call recording feature and it works without issue. My question is regarding screen recording, which we have never implemented.  We have an admin account configured for Remote Control Gateway and, I am of the understanding that this is needed for the screen recording feature.  Can you validate or advise exactly what the Remote Control Gateway account would be used for if it is not for screen recording purposes.

 

Thank you,

Theresa      

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Re: AQM Screen Recording

The proxy pro host/Remote control gateway screen recording was used in the 10.5 release, I think that was the last version to use that method.

The 11.5 definitely does not use it

When you install the "Desktop Recording Service" you now see a single process

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Graham

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