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Agent A belongs to USA cluster and Agent B belongs to IND cluster 1 CALLER DIALS A TFN, FOR EXAMPLE 80099999992 CALL GOES TO CALL FLOW AND ENDS UP WITH AGENT A3 AGENT A STARTS A CONSULTATIVE TRANSFER TO 123123123 ( ICM Script Dialed Number)4 12312312...

We have Cisco Finesse 11.6 and have been using AMC as a window pop-up connected to SAP information. AMC will be discontinued by next year. Codes Cisco have it's own window's pop-up capabilities that will talk to SAP? If not, does anyone recommend any...

Users unable to transfer the calls when they get the calls on Finesse its bees grey'd out - CUCM 11.5

Hi folks, I ran into a situation where customer has single ISR 4331 router with total 2 SIP trunks from different telecom providers. on ISR 4331 by default loaded with 2 Gig interfaces. As best practice, is it recommended to have single Gig with 2 di...

We are utilizing CCB in our environment with CUBE and multiple and load balanced CVP/VXML (11.6). A request came to me to try to answer for CCB NOT offered per limits set on the CUBE(s) during a possible high volume experience. So far, I have not fou...

Hi, we currently plan to migrate all our uccx's 11.6.1 to version 12.0. But we steel using the mediasense for call recording with the supervisor's access only to their teams. Voice records through the mediasense widget on Finesse desktop. I know that...

All, I have recently upgrade my ccx from 10.6 to 12.5 I am struggling with the licensing portion. We do have a valid SWSS for CCX-U-EHA10-125K9= and generated the license, but albeit the traditional license file, but on CCX side, I have chosen smart ...

I have integrated CUIC premium with UCCX version 11.6. I have an issue where if I add an agent, CSQ or Skill in UCCX it does not get reflected in CUIC premium unless i reset the CUIC server. Also i can run reports, but they are not current - IE - I c...

In the Select Resource Step of CCX editor, what role does the Resource Target property play and what should it be configured as?

Cisco Application Administration - 7.0(1)SR05_Build504 Package: Cisco Unified CCX EnhancedCisco Unified CM AdministrationSystem version: 7.1.3.20000-2I have a situation where, very occasionally (2 or 3 times/day), agents are being taken out of ready ...

I have a CCX cluster that is doing a DATA dump to a SSRS server and the Data does not appear to be accurate.