Dears,Hope you are having a good day.I need your help in the problem with the below details:- Calls received by the call center gets disconnected after 1 second.- It doesn't happen to all calls it happens randomly.- It doesn't happen in a certain tim...
Forum Posts
Hi Experts, I am a bit confused to understand the queue time and the ring time in the CCX. I have configured the queue overflow as shown below. Please correct me if I am wrong here; Every select resource step has the same timeout value 12 here. I am...
We are wanting to change the userid and password for our axl service provider in UCCX. We've created the new account on CUCM with the Standard AXL API Access role assigned. While I know we need to reboot the UCCX cluster for the changes to take e...
Haii, I have expired Certificate in my UCCX, please help how to re-generate certificate.- Thawte_Premium_Server_CA- Thawte_Server_CA- Thawte_Personal_Freemail_CA thanks you so much@ca_UCCX @Certificate_Expired
Client has been using postcalltretment survey for some time and all is working. The need has arose to send callers to two different survey apps from for reporting purposes so that survey result can be tracked for different queues/groups. I am attem...
Resolved! Debugging UCCX Rest call
I'm trying to sort out a REST call in a UCCX script. It's failing, and I need to see what is actually being sent to the server.I cannot find this in the MIVR log, and am unclear if specific traces need to be enabled in order to see this. Can anyone ...
When exporting Agent Call Summary report to excel & then trying to use Auto Sum or Average on a group of cells in a column, it fails even after re-formatting cells. We've figured out a workaround, but wondering if there is a known issue.The workarou...
Hi there. I'd like to play music in the queued branch of the Select Resource Step. I do not want to create a specific prompt to do this but I'd like to use the default MOH of the CUCM. Surfing the internet, I came across this solution This seems fixi...
Hi, I'm trying to make an API call from a UCCX script to an external Server. This particular external server requires to obtain a tokent first from it and then make the API call using that token (Bearer Token authentication) to get data. This works w...
Hello Team, I have configured Call Back Scrip as below. If all agents are busy, Customer gets an option to enter his 10 Digits Call Back Number. When customer input his Call Back Number it is confirmed by Script and then call terminates. Agents can ...
Hello,We are using UCCX 11.5, and we have 1 user assigned as supervisor of several teams. But in her Finesse, she can only see data of 1 team in Team Summary Report (while she can still see different teams in Team Performance)How can we let the super...
Call flow:Ingress GW -> CVP -> Label 20480(in routing script) -> CVP -> CUBE If i send call asis, then CUBE answer "486 Busy here" but CVP send to IngressGW "302 Moved Temporarily"If i modify Remote-Party-ID to "--CVP <sip:aaa@bbb>", then CVP send to...
Do I have to use the Finesse client [Answer] button to trigger the workflow or can I use any endpoint(Jabber[Answer] or Cisco Desk Phone(off-hook/answer) to trigger the workflow? The workflow works if I use the Finesse/Answer button but it doesn't wo...
Resolved! UCCE change calltype name
Hi guys, I will change some Calltype names, i mean, same Calltype ID different name. but i have some questions: 1.if I change the name, the HDS it will be update? or the logs in the HDS will be remain with the old name?When i check an historical repo...
I built a new Skill in Finesse, assigned the Resources and they are able to take calls. They are not able to see the calls in their Agent CSQ Statistics Report window.
