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We have Cisco Finesse 11.6 and have been using AMC as a window pop-up connected to SAP information. AMC will be discontinued by next year. Codes Cisco have it's own window's pop-up capabilities that will talk to SAP? If not, does anyone recommend any...

Hi, we currently plan to migrate all our uccx's 11.6.1 to version 12.0. But we steel using the mediasense for call recording with the supervisor's access only to their teams. Voice records through the mediasense widget on Finesse desktop. I know that...

s.orlov by Beginner
  • 4 replies
  • 0 Helpful votes

All, I have recently upgrade my ccx from 10.6 to 12.5 I am struggling with the licensing portion. We do have a valid SWSS for CCX-U-EHA10-125K9= and generated the license, but albeit the traditional license file, but on CCX side, I have chosen smart ...

EYC by Beginner
  • 2 replies
  • 0 Helpful votes

I have integrated CUIC premium with UCCX version 11.6. I have an issue where if I add an agent, CSQ or Skill in UCCX it does not get reflected in CUIC premium unless i reset the CUIC server. Also i can run reports, but they are not current - IE - I c...