Hello, I have implemented a outbound IVR solution,but I m facing problems with the script.The outbound calls are made but then you answer there is only silence and nothing plays.After 20 seconds the call drops. Did anyone faced this issue? I m us...
Forum Posts
Resolved! TOD routing during a Holiday
I'm working on a change to one of my call center scripts that will 1st check to see if the date matches a list of holidays (holiday.xlm) then look at the time of day. If the TOD is a match then the statement would be true otherwise it would be false...
We use PCCE 9.0.1 and I cannot find any documentation on the calculation for Average Wait Time. Can someone provide a link to a doc?
Hi~ I want know IPCC system Startup & Shutdown Procedure with CUCM, CVP, Finesse, AD. Which system first shutdown and startup? If who has the manual please share the it. I need detail description. Thanks~
Hi all, As the title, i have 2 question: 1, Is there some way to login finesse without login agent on CIPC/IP Phone. 2. is there some way to share desk without use extension mobility Thanks,
Resolved! CUIC Reports Show Incorrect Time
We have a single node UCCX 9.0.2 environment that we recently switched over from HRC to CUIC (co-resident) for reporting.While running some test reports I noticed that the times listed in the reports are off by several hours (see screenshots). I hav...
Hi, I'm new to UCCX scripting. We have 2 applications with one queue each set up on our UCCX. All calls go to the 1st queue and are transferred by agents to another queue if necessary. We now want calls to be transferred to the other queue automati...
Resolved! Courtesy Callback - VXML reporting
Courtesy Callback Reporting Does anyone know of any reports for Courtesy Callback or do these need to be manually created? Basically looking to see if I can find out how many people selected to get callbacks and how many were successful o...
Hello EverybodyI have a regular setup with Ingress GW, VXML GW, 2 SIP proxies, 2 CVPs, 2 CUCMs, 2 ICMsVersion of CVP is 8.0 (1) CUCM is 8.0.3.23900VXML Gw is on 15.1(2) T$Call Flow to agent isInGW- CUSP - CVP-CUSP-CUCM-Agent1When agent answers and pu...
Hi, I have to migrate/move the UCCX 10.6 subscriber from the existing location to a different site. This involves changing the IP address, default gateway and the hostname. The documentation I found doesn't provide information about this type of migr...
Hello We develop web application that will contine real time reports. We want to develop queue statistic like Precision Queue Default View build in report (The report in in CUIC). Currently we have queue statistic real time report that his data sour...
Resolved! UCCE/CVP Backup Recommendations
Hello guys, One quick question about the Backup of UCCE/CVP servers running Windows Server 2012 SO. How Cisco usually recommends back up windows servers of UCCE/CVP? Is there any recommendation? I didn’t find anything on UCCE guides. Can I insta...
Hi all, i have a request that after 60 seconds the caller is to be offered the option to leave a voice by means of pressing 1. If they do not press 1 the call goes back to being queued again. The problem is the call.timeinqueue remains over 60 an...
Resolved! TTS Speed thru Say It Smart
Is there a way, we can reduce the speed of TTS while speaking numbers. For example, while speaking 123456789, there should be a certain seconds of delay between each digit.
Can someone guide me to configure Play media prompts through configuration manager in ICM. Also let me know where to place the prompts. Regards, Bharath M
