Dear All, I have few concern about the agent transfer calls whether its Agent or Customer disconnect . Inbound calls : I verified in TCD CallDisposition value = 13 for customer disconnect & =52 for Agent disconnect For Dialer calls ho...
Forum Posts
Hello All, I'm doing a "stare/compare" migration from UCCX 9.0.2 to 11.5.1 and I've got an oddity occurring in the Application parameters of my prompt recording scripts. In 9.0.2 I could specify a prompt folder within the application parameters by ...
Resolved! Position in the queue-UCCX Script
Hi All,I want to make a script so when all agents are busy, the prompt playing saying"......you are 4th in the queue".My problem is how I can make the prompt to get # from " Get reporting statics". I have seen some posts here which was very useful, h...
Please any thoughts on replacing UCCX certificates with minimal disruption to agents/clients using Cisco Finesse? *********Reason for this query ******* UCCX version: 10.6.1.11002-15 To solve a reported issue last week, Cisco Tomcat service o...
Hello, I want to count the number of calls disconnected by agents in every day. I know I can do it with CDR -> export, but how can I daily and automatically export information about who has disconnected the conversation to the csv file or database?...
Hello, Can somebody please explain to me what are gadgets in the Cisco Supervisor Finesse Desktop, and also when a Supervisor is silent monitoring where do they hear the audio is it on computer speakers or a desk phone or both? Thanks,
We are having issues with having the Finesse agent page load successfully each time, we are getting inconsistent results when testing where part of the page loads and after about 4 reloads of the page everything loads properly. This was not occurring...
Good afternoon, could some one help me how to configure Resource Selection Criteria by most skilled set? I would like Agent A to answer only Spanish calls. Unless there are no Spanish calls in queue, then, I need both Agent A & B to answer Engli...
Hi all, I need help investigating a problem. I have a client that lately something is wrong with his CVPs and the custom VXML application that are on it. It usually when we get a call from the client that he tell us that incoming calls aren't working...
Hi, Before upgrade VXML gateway from version 15.2 to 15.6 we used communication between CVP and VXML gateway by HTTPS but as done to upgraded to 15.6 on IOS we got the problem cannot using HTTPS to communicate between CVP and VXML GW. We got the erro...
Could you please someone say is it possible Secure call in call manager with our certificate, I mean I need call manager encrypt calls with my own certificate not it's self sign certificate or Token key.
Having a hard time getting Live Data 11.6 to work. Here's the background: Classroom environment with previously working 11.0 solution, including Live Data in a distributed deployment - CUIC and Live Data are on separate servers. All servers are DNS...
sf-300 power issue
We found Client cannot login to Finesse, The error show "Invalid ID or Password"but as check in Event Viewer -> Application logs on AWHD Server show error in below. SSPI handshake failed with error code 0x8009030c, state 14 while establishing a conne...
Hello I searched but didn't find the answer. Can someone explain me what is mean PeripheralCallType=6 and CallDisposition=13 in TCD table? I have some calls wich this values in our UCCE 9.0.Was it a manual outbound call or consultation?
