We are having a bit of trouble in our lab setting up 11.6 VVB with inbound SIP and LumenVox ASR/TTS... It seems like the VVB is not accepting DTMF, although when we go back to our trusty old VXML GW ISR, we have no problem. Our inbound answering ...
Hi TeamIn CUIC v11.6 while making test connection to the SQL data source it remains offline with error details but while trying the same in the CUIC v10.5 it goes online, kindly refer the snippet belowSQL server version details:Microsoft SQL Server 2...
Is it a MUST that you are on the Homescreen /TAB of Finesse to change your Status form Ready to Not Ready, or can this be done from one of the other tabs like My Statistics or Manage Call?
I am trying to use the Email Element for CVP. I have followed the instructions on https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/programming/guide/CCVP_BK_CCA81065_00_cvp-element-specific...
Hi, I would like to know how to check what side (agent or client) closed a connection. I am checking events that are published during and after the connection. I also have found discussion about that there https://community.cisco.com/t5/contact-cente...
Hello,I would like to place my gadgets in columns however I would like to place them in a way similar to how html <td> colspan attribute behaves where one (or some) gadget(s) may extend to multiple columns. Please refer to screenshot; Layout 1 I can ...
Hi, We are using REST api for sending request, and we can receive notification over XMPP. We are using UCCE Finesse 11.5 We added requestId to web request header. HttpWebRequest httpRequest = WebRequest.Create(uri) as HttpWebRequest; httpRequest.He...
I have written an application that enables an agent by assigning the IPCC extension in CUCM through an AXL SOAP call. I would like to then immediately allow editing of the new agent (team, group, skills). The problem is that the UCCX won't see the re...
First time trying this so please advise. I am trying to pass data from my CVP app out to my Finesse agent. However, the data I put into the CVP_Subdialog_Return element does not show up in the FromExtVXML variable. When data is already existing in ...
Hi, How I should configure Miranda IM client to get notifications from Finesse server. I need to listen to notifications when a change of agent call occurs. Finesse documentation says about subscription to various kinds of events. How to setup subscr...
I have a number of session variable Example: {Data.Session.S_E1} = 100 {Data.Session.S_E2} = 200 {Data.Session.S_E3} = 300 And I want to find the value of one of the above using a digits element. So if caller enters digits of "1", I can set a ...
I am searching for this editor (attached image) for context service layout. Can anyone assist? This was presented at Cisco live 2018 Cisco Context Service Omni-channel solution Deliver Exceptional Customer Experience Sajith Kaimal, Solutions Pr...
When trying to call the Finesse 10.6 REST API with a sandbox environment with Karma Proxy - an SSL error occurs: WARN [proxy]: failed to proxy /finesse/api/User/Agent001 (write EPROTO 4455228864:error:141A318A:SSL routines:tls_process_ske_dhe:dh ...
A customer is looking for week on week trend analysis reporting. They are running UCCX 11.5 and CUCM 11.5. I’ve let them know this is not possible from CUIC reporting but they are looking for alternatives. Does anyone have a recommendation?Does the o...
I would like to add a hyperlink to the header in a Finesse agent desktop UCCE 11.6 .Is this possible by adding append or appendChild from within a invisble gadget?
