03-04-2022 03:01 PM
Hi,
Is it possible to automatically set the agents back to ready state in Finesse when the jabber is back up and running after a "phone failure"?
If not, is there a way to alert the agents that they are in a "not ready" state?
We have UCCX in version 11.6.
With homeworking we cannot manage the quality of their network connection
Thank you.
03-04-2022 05:54 PM - edited 03-04-2022 05:57 PM
Hi there
There is no parameter in CCX that would do this, I guess there can be some gadget development you can develop to achieve this.
another option as recommended would be, from the supervisor side. Supervisor should be monitoring the agents or wallboard and force changing agent status accordingly.
Hope this Helps
Cheers
Rath!
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03-04-2022 06:00 PM
Also checkout this post to develop a finesse gadget. Hope that helps
Hope this Helps
Cheers
Rath!
***Please rate helpful posts and if applicable mark "Accept as a Solution"***
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