Is there any official documentation on the compatibility of CVP 7.0.2 with newer versions of ICM?I am interested in knowing, if anyone ever successfully connected a CVP 7.0.2 Call server with ICM PG 8.5 or 9.0.
I am using the Session ID info in Contact Center to set a search key value and I am wondering if The Session ID in CCX ever resets or will it just keep growing? If it does reset when does it reset? Every month, year?Thank You!
Hi, guys: I have a production network of CUCM 5.0 & UCCX 5.0 running well. As you know, they are so old, so I decided to buy two BE6k servers running CUCM & UCCX 9.x to replace the 5.0 system. During the replacement, I don't want migrate the old ...
Hi all.I had strange issue: CCEadmin web admin page do not display any login boxes. Just blue screen. Tried Firefox and IE browsers. Remote and local login. DNSname/ip address in URL.UCCE 9.0 Everything worked fine couple days ago. Any help apprecia...
for example there is standart script to create and to listen wav promptsbut this prompts NOT appears in promtp managment and in default directoryor how to change directory setting to put new prompts to that default directory
Hi all,I've been working with the ICM/UCCE product for a number of years and never found a way to restrict a user to be able to access just one script (through ISE/SE). I know we can use a combination of feature control sets and quick edit but this ...
We will soon be implementing UCCX and will be using Cisco Agent Desktop as the client on Agent's Windows 7 PCs. We'd also like to implement Jabber for these Agents, so that they can click-to-call contacts from Active Directory and Outlook, as well as...
Hi All,Instead of using the standard Longest Available Agent (LAA) time, is it possible to create custom selection rule that will be able to determine when was the last time the agent handled a call (inbound/outbound) and select the longest time base...
Hello guys,Recently we started facingt this issue that whenever a supervisor logs into CSD, after a while he receives a message saying: "Another supervisor just logged in with the same ID you are logged in with. You will be logged off and the Supervi...
I have Call Manager and Contact Center and installed both of them. Then i added license but i want to install CAD Client Configuration. I downloaded .exe file in CCX (Tools-->Plug-ins-->Download CAD Client Configuration) but when i open this .exe fil...
My name is Michael Love, I am having issues getting counts for Courtest Call Back. I need help building a query to get a count of all customers that Accepted Courtesy Call Back. I am also trying to fine out (of those that accepted Courtest Call Bac...
I have a courtesy callback app that includes a section to record a message from the contact, then play it back to the agent when one is available. I am currently using a recording step followed by an upload prompt step. While this works, it presents ...
We decided to convert to CUIC 9.01 from the old historical reporting application. After the conversion, no data is presented in any report. The previous historical data is there. Has anyone had this issue after converting?
We are attempting to connect Jaspersoft reporting to UCCX (vers. 8.5.1) informix database for read all access. We have set the uccxhruser password, installed the informix JDBC drivers into jaspersoft application and are using the following connection...
