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I'm looking for good documentation on the Data and Time Functions in ICM scripts The Scripting and Media Routing Guide lacks good examples and is missing information. The information using the built-in help feature of the ICM Script Editor is actuall...

Hi,can we download recorded calls from UCCX server for backup. If calls are stored for 7 or 30 days we don't want to loose them.Thx.

Hello GuysI need one information. may be it could be the registry getting of Dialer. But I am not sure.If  customer does not answer and  voice mail, they that call will treat as  CLOSED call and no need to come back in the dialer.But others call will...

Can MRPG be configured in UCCE? If yes, can you let me know the configuration steps and the interface that will be used between UCCE and MRPG

Hi,I'm working on a implementation of CPV with PCCE. At the moment i have set the configuration of CVP PSTN Gateway to recieve calls from PSTN and calls are working normally. call get routed to CVP and then to ICM and finally to the agent. The proble...

I'm running CSD 6.6(1) Premium w/ CCX 7.0 on a machine that is configured as a mail relay server.  This machine is on all the time as is CSD, so that email alerts related to queue levels can be sent to appropriate management.  However after a period ...

Hi ,Can you please explain me  this services what is the difference between ctios and cti.Thanks,

Hi All - Once the agent is logged in to CTI, is there any way where agent can move to READY state automatically.I need to customize the setttings like as soon as agent has logged in agent has to move READY state automatically.SIVANESAN R       

HiI’m looking at grabbing some enterprise fields from CAD into a number of different web forms. I don’t want to reference the enterprise field and use a macro to insert it; I simply want to copy an enterprise field to the clipboard so that it can be ...

I'm trying to install the Supervisor Desktop plugin but I keep getting the message that "This installation is not fully configured".  I ran the Desktop Client Configuration Tool and although it succeded it had the following two errors....anyone know ...

HI all. We are running UCCE 9. And today faced the problem: neither AWDB or HDS database tables   _half_hour or _interval shows no data.Real-time tables works fine. Cuic historical reports also shows no dataWhat i've checked: Hds/aw databases has eno...

Ola Pessoal,Meu Cliente tem uma solução de CUCM e UCCX, versões 8.6.2 e 8.0.2 respectivamente. Gostariamos de saber se o CUCMS é capaz de monitorar a utilização das Portas IVR. Abri um TAC e fui informado que somente a partir da versão 9.x do UCCX é ...

Hi Support Community I am trying to use a 'Call Consult Transfer' step in my script to an external number but each time it fails and goes down the unsuccesful branch. I decided to rule out making an external call and chnaged the destination to an int...