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HI Team.we need to configuring IP SLA in cisco 3925 router with c3900-universalk9-mz.SPA.151-4.M4.bin ios. For Monitoring purpose. Earlier we have used the rtr command for the same. Now we are going with new Cisco 3925 router. with the above mentione...

fb_webuser by Frequent Contributor
  • 3 replies
  • 0 Helpful votes

Hello team!!I have a UCCX 9 with Resource Selecion criteria as Most Skilled, and I have a question:When there are more than one "Ready" agent, and this agents have the same competence level, at which agent will be routed the call?Thank you

Hi,We have a UCCE solution with ICM+CVP+CUSP+CUCM all of v8.5. Customer has a requirment wherein a ringback should be heard before the welcome prompts are played. I tried using the progress_ind messages on the gateway but to no success

                   Hii,I am trying to install Put with UCCX 7.0(2)-ES3.I have this Error : (The current locale is different from the default locale-Unified States (English), Set the Locale to the default option before you start the backup)!!Any feedb...

Hi,I am trying to setup ucce 9.x lab as a Sprawler meachine. But when I try to run the UCCE Web admin page, I need to selct a deployment model. It doesn't let me select anything other than PCCE Lab only, which will cut down the configuration options ...

Hello all,I'm planning to start the CCIE collaboration journey.I was wondering what demo license are available for using CCX. Only 30 days for express feature?thankslorenz           

Hello,I have recently upgraded UCCE system from version 8.0 to v9.0A week later (Today), an incident occurred twice a day:At a certain time, all calls (with all the agents) got disconnected. The message Call Ended displayed at CTIOS desktop.Then the ...

Hi Guys,In the last June 14 we had many calls abandoned after the user wait in the queue without be answered. In this situation I verified that there are Agent in status Ready, but, the calls not was transfered for Agent. I Believe that the user turn...

wilsonsant by Frequent Contributor
  • 3 replies
  • 0 Helpful votes