Contact Center

Hello,We are noticing that agents are appearing and disappearing from Supervisor Desktop for all supervisors.  Tried to uninstall/reinstall software with admin rights.  Status bar shows in serviceExtact version - System version: 9.0.2.11001-24If anyo...

Hi,I need to write variable values into csv file and then upload it to ftp/sftp. I have UCCX 8.5 (SU1) Enhanced.            This is how i am tryig to do but no success in uploading file.Is it possible with the version i have ?If not then can you kind...

                   Dear friends,i am trying  to installt calabrio in my lab and i am facing the attached issue.Although i have given all the roles and access to the Db user.Error and post install logs are attached.Please suggest how iths can be resol...

Hello,I am trying to migrate from hard phones to using IP Communicator in in my contact center. We are running UCCE 7.X, CTI Agent Desktop 7.5 and IP CIPC 7.0.5.0The communicator registers with the call manager, can even make and receive calls. Howev...

Just a question, is Call Studio a requirement to be able to utilize courtesy callback for CVP? I have a customer using only micro-apps and didn't purchase Call Studio but they might be potentially looking at some sort of callback solutions. Hence, th...

Hi,I am using UCCX 8.5. It is currently running on a Linux Virtual Machine. I need to migrate my UCCX system from this Virtual Machine to a Physical Server.Whether it is possible to migrate from VM to Physical Machine. if yes, please help me with the...

Hi,  We are using Cisco Outbound Option 8.5. We wanted to delete a certain list of numbers (if found) from Do Not Call list daily overnight. Is it possible to write some script and schedule it overnight in Cisco Outbound Option?Thanks,Palani Shanmuga...

installation question.during the instalation I added the users that needed administrative right.  so after I restarted the server and login, none of the tabs works for uccx. I have the same issue with going into the ccx serviceability pages.Now if a ...

I have UCCX 8.6.2.22900-9installated on UCS, and configured. Just wondering if anyone knows how to use UCCX script to record prompt and save it 1 x Supervisor4 x AgentsBusiness hours 8am – 5pmholidays off (jan, feb, may, july, nov, dec)end of day - V...

Any body please help to create and upload grammar into uccx script in script editor

Hi all,i tried to switch version from 8.0.2 to 8.5.1 (cisco ip ivr) and its failsuccx-install.log shows: Cisco Unified CCX DB appears to be corruptdoes anyone have an idea on how to resolve this problem?

Condition:1. Using CTI OS Client release 9.0, ICM 9.0.4, UCM 9.1.2, CVP 9.0;2. Agent in Not Ready state; 3. There are no other agents in queue;4. Client is calling to the ICM script and coming to the queue;5. If the Agent go to Ready State and after ...

I am using uccx script editor to create a custom script.I need to route the call into two different extensions according to the DTMF values entered by the caller.For Eg: Press 1 for "xyz" and Press 2 for 'pqr".Please help how can i recognize the DTMF...