ā05-27-2019 11:10 PM
Hello Cisco family, I need some clarification regarding UCCX HA over the WAN bandwidth consideration, my setup is:
HQ with Pub-Sub-UCCX
DC with Sub-UCCX
Remote Branch with 20 agents (Finesse) and 2 supervisors
Please not that Remote Branch is in a different country than HQ and DC. This is what I know:
UCCX to UCCX = 1.2Mbps
CUCM to CUCM = 1.544Mbps + 1.544Mbps (ICCS+Database)
UCCX to CUCM = 800Kbps
BHCA = 72Kbps per 100 calls (I have 600 calls)
Total Bandwidth = 5,488 (round off to 6Mbps)
My question is: Does this bandwidth include WFM, Quality Management and Wall-boards?
Your assistance would really be appreciated.
ā05-28-2019 04:24 AM
ā05-28-2019 06:07 AM
Hi Jonathan thanks for the reply, is the a calculator like the Finesse calculator, of calculating bandwidth for these supporting applications such as call recording/QM, WFO, or wallboards?
ā05-28-2019 07:10 AM
You would need to ask the vendor you chose for those apps.
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