Bandwidth Consideration

[Precious]

Hello Cisco family, I need some clarification regarding UCCX HA over the WAN bandwidth consideration, my setup is:

HQ with Pub-Sub-UCCX

DC with Sub-UCCX

Remote Branch with 20 agents (Finesse) and 2 supervisors 

Please not that Remote Branch  is in a different country than HQ and DC. This is what I know: 

UCCX to UCCX = 1.2Mbps

CUCM to CUCM = 1.544Mbps + 1.544Mbps (ICCS+Database)

UCCX to CUCM = 800Kbps

BHCA = 72Kbps per 100 calls (I have 600 calls)

Total Bandwidth = 5,488 (round off to 6Mbps)

My question is: Does this bandwidth include WFM, Quality Management and Wall-boards?  

Your assistance would really be appreciated. 

[Jonathan Schulenberg]

No, that does not include supporting applications such as call recording/QM, WFO, or wallboards. Each of those would have it’s own bandwidth calculations; however, WFO and wallboards are merely database queries. QM would also have CTI from both CCX and CUCM as well as the calls being recorded, of course.

[Precious]

Hi Jonathan thanks for the reply, is the a calculator like the Finesse calculator, of calculating bandwidth for these supporting applications such as call recording/QM, WFO, or wallboards?

[Jonathan Schulenberg]

You would need to ask the vendor you chose for those apps.