Bargein Issues

[S N]

Hello,

We have an issues with bargein function. Attached the error we are getting while doing bargein.

We are using UCCE 8.5 version and the agent machine is now upgraded from Win 7 to Win 10.

Is it related to Windows 10 or anyone guide me to solve this issue.

Thanks

Sathya

[Deepak Mehta]

Try disabling any firewall or anti-virus for agent pc specially any HIPS.

I faced similar issue after upgrading to windows 10.

You can also test via teleneting ports used for bargin to see if agent PC is able to make a connaction or not. 

[S N]

Thanks Deepak.

Is windows 10 supported for UCCE 8.5 ?

 Did it worked after disabling Firewall or can you let me know how it got working with Win 10.

Thanks

Sathya

[Deepak Mehta]

Windows 10 is not a supported version however I was testing in lab set up.

it did work for me .

From uccx 11 onwards cad will be phased out completely only uccx 10.6 supports cad and finesse both.

You can give it a try but TAC won't support this configure.

You can read this post https://supportforums.cisco.com/discussion/12929896/cisco-cad-not-working-windows-10 

[S N]

Thanks. We now tried installing WIN 7 on both agent and Supervisor machines and tried to bargein but still getting the same error.

We are using CIPC.

Is there anything I can check for this issue.

Need your advise.

Thanks

Sathya

[Deepak Mehta]

Hey Sathya,

I always go with Hard phone testing and CIPC is not reliable when it comes to recording/barging stuff.

Also make sure span settings are checked for the phone . 

[Chintan Gajjar]

was it working before you upgraded to windows 10?

what type of monitoring is setup? desktop based? server based or CUCM based?