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Bargein Issues

S N
Beginner
Beginner

Hello,

We have an issues with bargein function. Attached the error we are getting while doing bargein.

We are using UCCE 8.5 version and the agent machine is now upgraded from Win 7 to Win 10.

Is it related to Windows 10 or anyone guide me to solve this issue.

Thanks

Sathya

6 Replies 6

Deepak Mehta
Rising star
Rising star

Try disabling any firewall or anti-virus for agent pc specially any HIPS.

I faced similar issue after upgrading to windows 10.

You can also test via teleneting ports used for bargin to see if agent PC is able to make a connaction or not. 

Thanks Deepak.

Is windows 10 supported for UCCE 8.5 ?

 Did it worked after disabling Firewall or can you let me know how it got working with Win 10.

Thanks

Sathya

Windows 10 is not a supported version however I was testing in lab set up.

it did work for me .

From uccx 11 onwards cad will be phased out completely only uccx 10.6 supports cad and finesse both.

You can give it a try but TAC won't support this configure.

You can read this post https://supportforums.cisco.com/discussion/12929896/cisco-cad-not-working-windows-10 

Thanks. We now tried installing WIN 7 on both agent and Supervisor machines and tried to bargein but still getting the same error.

We are using CIPC.

Is there anything I can check for this issue.

Need your advise.

Thanks

Sathya

Hey Sathya,

I always go with Hard phone testing and CIPC is not reliable when it comes to recording/barging stuff.

Also make sure span settings are checked for the phone . 

was it working before you upgraded to windows 10?

what type of monitoring is setup? desktop based? server based or CUCM based?

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