CAD 8.5(2a) Requested operation failed

[hardiksp]

Some agents sometimes getting error message " Requested operation failed" when they transfer the call via CAD 8.5 (2a) . system is connected UCCE 8.5. Does any one know about this issue,,, or what logs to check whether call is transfered or not...?  Thanks

[anchoudh]

Hi Hardik Patel,

CSCsq34070  "Request Operation failed" error was obtained on CAD
Symptom:
"Request  Operation failed" error was obtained on Cisco Agent Desktop, when Cisco  Agent Desktop tries to dial out to a non-existing number

Conditions:

Call initiated from Cisco Agent Desktop

Thanks,

Anand

Please rate helpful posts !!

[hardiksp]

I did found this bug but how do we find if its invalid number .... what logs to check to see the call and whether its transferred as its not invalid number they trying...

[anchoudh]

Hi Hardik,

Please check the CAD logs in the below location from the CAD client box,

C:\Program Files (x86)\Cisco\Desktop\log

Also please see , and CDA workflows are configured and working properly.

Thanks,

Anand

Please rate helpful posts !!

[Kleid Gjataj]

This issue happens in 8.5.1 SU4 when the agent places a call from their "personal non-IPCC" extension. It is really strange because CAD shouldn't be aware of the personal ext. All the stations have Jabber installed and personal Ext is the first DN on the phone.Jabber is setup to control the phone.