01-09-2013 06:02 PM - edited 03-15-2019 05:50 AM
Some agents sometimes getting error message " Requested operation failed" when they transfer the call via CAD 8.5 (2a) . system is connected UCCE 8.5. Does any one know about this issue,,, or what logs to check whether call is transfered or not...? Thanks
01-09-2013 06:51 PM
Hi Hardik Patel,
CSCsq34070 "Request Operation failed" error was obtained on CAD
Symptom:
"Request Operation failed" error was obtained on Cisco Agent Desktop, when Cisco Agent Desktop tries to dial out to a non-existing number
Conditions:
Call initiated from Cisco Agent Desktop
Thanks,
Anand
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01-09-2013 06:55 PM
I did found this bug but how do we find if its invalid number .... what logs to check to see the call and whether its transferred as its not invalid number they trying...
01-09-2013 07:01 PM
Hi Hardik,
Please check the CAD logs in the below location from the CAD client box,
C:\Program Files (x86)\Cisco\Desktop\log
Also please see , and CDA workflows are configured and working properly.
Thanks,
Anand
Please rate helpful posts !!
07-30-2013 07:56 PM
This issue happens in 8.5.1 SU4 when the agent places a call from their "personal non-IPCC" extension. It is really strange because CAD shouldn't be aware of the personal ext. All the stations have Jabber installed and personal Ext is the first DN on the phone.Jabber is setup to control the phone.
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