CAD 8.5 login fail: error with your phone and JTAPI or Unified CM.
My customer has one agent login fail with this error. I try to re-associate phone device with rmcm user but it still the same. I think it invole with that phone (ip communicator) bacase this agent change hardphone to this phone, the she cannot login cad. Ortherwise other user can login with this softphone.
I found cad log as below.
- Login Failed:
2020-06-26 22:21:24:847 INFO STD0004 Client <CPDGlobals> connected to service at <10.103.8.11>. 2020-06-26 22:27:13:691 INFO DESK1049 Releasing Agent License... 2020-06-26 22:27:13:692 ERROR DESK3113 Unknown exception while releasing the license(s) 2020-06-26 22:27:18:879 INFO STD0005 Client <Calabrio LDAP> disconnected from service at <10.103.8.11>. 2020-06-26 22:27:18:981 INFO DESK1006 LDAP auto-recovery message received.
- Login successful:
2020-06-26 22:33:13:148 INFO LC0000 Connected to Calabrio LDAP server on <10.103.8.11>. 2020-06-26 22:33:13:149 INFO STD0004 Client <Calabrio LDAP> connected to service at <10.103.8.11>. 2020-06-26 22:33:13:356 INFO DESK1122 Get Update Flag from LDAP successfully. 2020-06-26 22:33:13:399 INFO SPUD0000 Successfully launched update from <C:\Program Files (x86)\Common Files\CAD\bin\update.exe>. 2020-06-26 22:33:23:378 INFO LRMS0004 LRMClient is connected to the service at <10.103.8.11>. 2020-06-26 22:33:23:784 INFO VOIP4020 Created the LDAP recovery thread. 2020-06-26 22:33:26:796 INFO DESK1048 Load the Agent Profile. 2020-06-26 22:33:39:670 INFO DESK1101 Verify agent license. 2020-06-26 22:33:39:996 INFO DESK1119 Load the agent configuration.
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