06-25-2020 01:05 AM
i need help with agent greeting scripting
can i get any example agent greeting scripting screen shots
do i have to create two scripts just for playing agent greeting??
the document gives 2 examples scripts AG and PAG
i have doubt how to create the dialed number
is it only the name or even dialed number should match
if so how will trigger script
Solved! Go to Solution.
06-26-2020 03:03 AM - edited 06-26-2020 03:52 AM
Yes, there are 3 scripts provided by Cisco for Agent greeting.
1. AG: This is an example to show how to play agent greeting. You may need not to create this script. You need to use agent greeting PV (AgentGreetingType) in your routing script where you want to enable agent greeting feature before routing call to skill group.
2. PAG: This script causes an Agent Greeting to play. It is invoked by the PlayAgentGreeting dialed number
3. Record_AG: This is to record agent greeting and activate the agent greeting.
For AG, you need to create dialed number on CUCM routing client. It should match with the Route point DN created on CUCM. This is how agent can invoke the AG script using finesse to dial the RP DN. It could be any number. I tried with only name and it didn't work for me.
1. Create RP for record agent greeting
2. Assign directory number
3. Map RP with pguser
4. Create call type for record agent greeting, play agent greeting (RecordAgentGreeting, PlayAgentGreeting)
5. Create DN on CUCM routing client, use RP directory number
6. Assign RecrodAgentGreeting created call type with this DN
7. Schedule Record_AG script with call type RecrodAgentGreeting and PAG with PlayAgentGreeting
You need to modify/add parameters in AG script. Please let me know if you need help with that. I have it configured in my Lab.
Regards,
Sadashiv
06-25-2020 07:18 AM
Cisco provides the scripts for you, here's one of the guides that tells you their names, where they are located so you can import it, etc.
06-26-2020 03:03 AM - edited 06-26-2020 03:52 AM
Yes, there are 3 scripts provided by Cisco for Agent greeting.
1. AG: This is an example to show how to play agent greeting. You may need not to create this script. You need to use agent greeting PV (AgentGreetingType) in your routing script where you want to enable agent greeting feature before routing call to skill group.
2. PAG: This script causes an Agent Greeting to play. It is invoked by the PlayAgentGreeting dialed number
3. Record_AG: This is to record agent greeting and activate the agent greeting.
For AG, you need to create dialed number on CUCM routing client. It should match with the Route point DN created on CUCM. This is how agent can invoke the AG script using finesse to dial the RP DN. It could be any number. I tried with only name and it didn't work for me.
1. Create RP for record agent greeting
2. Assign directory number
3. Map RP with pguser
4. Create call type for record agent greeting, play agent greeting (RecordAgentGreeting, PlayAgentGreeting)
5. Create DN on CUCM routing client, use RP directory number
6. Assign RecrodAgentGreeting created call type with this DN
7. Schedule Record_AG script with call type RecrodAgentGreeting and PAG with PlayAgentGreeting
You need to modify/add parameters in AG script. Please let me know if you need help with that. I have it configured in my Lab.
Regards,
Sadashiv
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