CAD state change from Ready to not ready

[Okechi Awujo]

Am running CAD 6.0 on IPCCX 4.0 The agents state goes from ready to not ready when calls are missed. how do i stop that?

Please help

many Thanks

[cronier.remy]

Hello,

it's an option on the sytem parameters on the server.

You can configure the default comportment of the agent state if not answering.

I can't help you more now 1:00 AM in france perhaps in few hours ...

Hope it helps

Please Rate

Remy (France)

[cronier.remy]

Hello,

Log On CRSAdmin page, go to System / System Parameters and change the value of :

"Agent State after Ring No Answer" to Ready (it should be to Not ready)

After that, if an agent is not reponding to a call he will stay in ready state.

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Hope it Helps

Remy (France)