Calabrio Issue, Agent Name and Team Name not reflecting after changing TEAM NAME in UCCX
It would be great if any one can help me to resolve below issue as CALABRIO support is very poor.
Recently We have merged 3 different team into 1 single team (as per Client requirement) after doing that Agent name and Team name are not reflecting in WFO and we are unable to view old recording also.
Last month we have recorded 50 calls but after changing team it just shows 3 calls are recorded.
I have already done synchronize database from base server but no luck.
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