Good day! How can I calculate exact time in seconds between "Accept" (-Triggering Contact-) and "Terminate" (-Triggering Contact-)?
Just after your accept step, use a set step to set a 'Date' var named StartTime to D[now]
At 'terminate', use a set step to set a 'Date' var named EndTime to D[now]
then use another Set step to calculate the difference in secs, assign it to an int var named 'CallLenght'
(int)((EndTime.getTime() - StartTime.getTime())/1000);
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