cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
562
Views
0
Helpful
1
Replies
Highlighted
Beginner

Call Abandoned Log

Hi All,

We are having major issues with lot of calls getting abandoned. Since I am new to UCCX it is taking me some time to figure this out... I was able to trace a call from the MIVR that got abandoned. Following are the logs of this call. Can anyone look at this and help me out.

Complete Log during the incident is attached along with this.

From the MIVR Logs

Line 3110: 227070477: Feb 14 13:14:15.784 EST %MIVR-SS_CM-7-UNK:RmCm contact 19813581[3036365/1] (31165) .addAssociatedResource(vinayak.s)

227071112: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704, got TransferStart event, and final call 3036365/1 is the same as the consult call, Transferred call in event (P1-jtapi_1) GCID=(1,3038982)->INVALID

Line 3234: 227070601: Feb 14 13:14:16.659 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704, ConsultCallObserver RINGING

Line 3615: 227070982: Feb 14 13:14:24.144 EST %MIVR-SS_CM-7-UNK:RmCm contact 19813581[3036365/1] (31165) .dequeueAll(CONNECTED_TO_RESOURCE)

Line 3616: 227070983: Feb 14 13:14:24.144 EST %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(3036365/1) removing resource 8121

Line 3739: 227071106: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704 Got (P1-jtapi_1) 3036365/1 TermConnDroppedEv Jtapi_8121 [#1691032] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2

227071114: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704 gets TermConnDroppedEv, meta code:134, cause code:100

227071115: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704, TerminalConnection to Terminal: Jtapi_8121 is DROPPED, 3036365/1, call transferring, Redirecting:false

Line 3759: 227071126: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704, got TransferEnd event, finalCall: (P1-jtapi_1) GCID=(1,3036365)->INVALID, consultCall: (P1-jtapi_1) GCID=(1,3036365)->INVALID, success: true, transferStart: false

Line 3761: 227071128: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704, got TransferStart event, and final call 3036365/1 is the same as the consult call, Transferred call in event (P1-jtapi_1) GCID=(1,3038982)->INVALID

Abraham

1 REPLY 1
Highlighted
Beginner

Re: Call Abandoned Log

Hello Abraham,

 

I know that this problem dates back to 2011 but did you manage to solve it?

 

Thanks

CreatePlease to create content
Content for Community-Ad

Cisco COVID-19 Survey