Hi All,
We are having major issues with lot of calls getting abandoned. Since I am new to UCCX it is taking me some time to figure this out... I was able to trace a call from the MIVR that got abandoned. Following are the logs of this call. Can anyone look at this and help me out.
Complete Log during the incident is attached along with this.
From the MIVR Logs
Line 3110: 227070477: Feb 14 13:14:15.784 EST %MIVR-SS_CM-7-UNK:RmCm contact 19813581[3036365/1] (31165) .addAssociatedResource(vinayak.s)
227071112: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704, got TransferStart event, and final call 3036365/1 is the same as the consult call, Transferred call in event (P1-jtapi_1) GCID=(1,3038982)->INVALID
Line 3234: 227070601: Feb 14 13:14:16.659 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704, ConsultCallObserver RINGING
Line 3615: 227070982: Feb 14 13:14:24.144 EST %MIVR-SS_CM-7-UNK:RmCm contact 19813581[3036365/1] (31165) .dequeueAll(CONNECTED_TO_RESOURCE)
Line 3616: 227070983: Feb 14 13:14:24.144 EST %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(3036365/1) removing resource 8121
Line 3739: 227071106: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704 Got (P1-jtapi_1) 3036365/1 TermConnDroppedEv Jtapi_8121 [#1691032] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2
227071114: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704 gets TermConnDroppedEv, meta code:134, cause code:100
227071115: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704, TerminalConnection to Terminal: Jtapi_8121 is DROPPED, 3036365/1, call transferring, Redirecting:false
Line 3759: 227071126: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704, got TransferEnd event, finalCall: (P1-jtapi_1) GCID=(1,3036365)->INVALID, consultCall: (P1-jtapi_1) GCID=(1,3036365)->INVALID, success: true, transferStart: false
Line 3761: 227071128: Feb 14 13:14:24.159 EST %MIVR-SS_TEL-7-UNK:CallID:48394 MediaId:3036365/1 Task:55000414704, got TransferStart event, and final call 3036365/1 is the same as the consult call, Transferred call in event (P1-jtapi_1) GCID=(1,3038982)->INVALID
Abraham
