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- About fabien_damien
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Member since
03-13-2014
110
Posts
0
Helpful
1
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05-26-2019
06:13 PM
Hello, One of our customers has UCCX 11.6SU2 (ES01) in HA mode. Last month he had an issue on CUIC where CSQ historical reports were running really slow (around 15 min). But then the problem got aggravated by the report staying in loading state without showing any statistics. Contacted TAC for that issue, after many trials and log collection, they suggested to do a force data sync on the sub ,restart the cluster, and then reset the replication. This procedure solved the issue but did not give us a root cause. Two weeks later, the same issue happened again but this time the report would throw a message of "contact your administrator" and stops loading without showing any statistics. We tried to look for a root cause but in vain. So we applied the same procedure and the problem was again solved. Note that when the issue happens, when i try to execute any historical report, the CPU utilization increases exponentially until it reaches 99%. Also the normal state of the CPU when no reports are executed is between 50 and 60%. Moreover the last time the issue happened the API of the PUB was no longer functional (i'm not sure if both issues are related) Yesterday the problem happened again with the same symptoms (except the API). Cisco TAC is struggling to find a solution. Their advice is stop running external SQL queries on the database. However customer has been running external queries for quite a while, but the problem happened only recently. Has anyone faced a similar issue? if yes is it the same version? what was the solution? Thank you.
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11-05-2018
12:57 PM
Hello Abraham,
I know that this problem dates back to 2011 but did you manage to solve it?
Thanks
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Created by
fabien_damien
in Contact Center
in Contact Center
08-27-2018
06:53 AM
08-27-2018
06:53 AM
Hello Jonathan,
Thanks for the reply and info provided.
I guess the plan here is to enable gateway recording preferred for those agents that are working remotely only. So there will be gateway media forking for streams that are related to their phones.
Second point, do you know if extend and connect works with UCCX? i have not found any documentation that supports or denies their compatibility.
I have tried to set it up in the LAB but UCCX does not accept shared connection between the physical phone and the CTI remote device. I had to change the extension of the phone so that the agent can log in. but was not able to do the full test of receiving a call on the mobile if a call was routed to an agent.
i appreciate your feedback on that.
Thanks.
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Created by
fabien_damien
in Contact Center
in Contact Center
08-24-2018
06:59 AM
08-24-2018
06:59 AM
Hello Everyone,
Has Anyone configured Extend and connect with UCCX?
Can someone please advise if it's possible to record agents of UCCX using the extend and connect functionality?
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/recordng.pdf
I read in the below document that it's possible using gateway based recording. any documentation on how to achieve this? customer has Jabber as well.
Thank and regards.
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08-13-2018
12:19 PM
hello Gabriel,
did you figure out the answer the question of admin rights to update the CAD clients?
Thanks.
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08-08-2018
11:28 AM
Hello Deepak,
Do you know if these SQL queries changed in version 11.6?
Thank you.
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Created by
fabien_damien
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
08-07-2018
08:25 AM
08-07-2018
08:25 AM
Hello Joey,
do you have the list of parameters that these SP take?
Thanks.
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07-10-2018
05:50 AM
Hello Chris,
You are right. actually there was a high CPU utilization on the uccx servers (HA setup) on one of our customer after Cisco made truncation on the tables on the primary server (they removed like 8 months worth of data) . Also customer was experiencing slow reports and real time data on finesse were not displaying at times.
I thought that the inconvenience was due to the purge process running in the background but after 3 days from the truncation intervention; the CPU usage on the subscriber went down to around 5-10%, Primary was still high, but the CUIC reports went back to their previous state before the intervention. Even though the purge process was still running in the back ground.
Thank you for your effort in all cases.
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07-09-2018
07:24 AM
Hello Chris,
thank you for your reply.
but the two posts don't answer my question. let's say the purge is scheduled to run at 03:00 am in the morning and it's set to purge data older than 18 months. will it Keep on running until the data older that 18 months is removed? or it runs for a certain period of time and continues the next day?
I've seen the scheduled purge stopping at around 6-6:30 am depending on the days..
Thanks
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07-07-2018
07:52 AM
Hello Everyone,
one of our customers have a UCCX 10.6SU3.
question about UCCX purging: how long does the purge run? does it run for a specific period of time since its scheduled time? or runs as long as there is data to purge?
Thanks for your feedback.
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Labels:
Created by
fabien_damien
in Contact Center
in Contact Center
05-22-2018
10:38 AM
05-22-2018
10:38 AM
hello Everyone,
can anyone explain what is the advantage of using CUPS or CUSP over dialer in UCCE comprehensive deployment to distribute incoming calls from voice Gateway to CVP call servers?
Also would like to know if there is an advantage of using the same for distributing VRU labels coming from ICM instead of DNS SRV.
Thanks in advance.
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Labels:
Created by
fabien_damien
in Contact Center
in Contact Center
12-13-2017
06:43 AM
12-13-2017
06:43 AM
Hello,
I have that problem too, were you able to solve it?
Thanks
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11-22-2017
11:33 AM
Hello,
i've been trying to use the threshold "is always" in CUIC but it does not seem to have any effect on my report. Does anyone have any idea what is this threshold used for? i assume that this will show only the fields that are not null.
Thanks.
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Created by
fabien_damien
in Contact Center
in Contact Center
10-26-2017
01:13 PM
10-26-2017
01:13 PM
Thanks for your detailed answer, yes but these SQL statements are scary and complicated and you don't know they are based on what...so basically you have to go deep and analyze each SP.
Couild be an idea, i thought there was a document or a training that explains how these SP are built.
but yes i had in mind improving my SQL skills, but i thought also there is some documentation out there that can help.
have a good day...
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Created by
fabien_damien
in Contact Center
in Contact Center
10-23-2017
05:40 AM
10-23-2017
05:40 AM
Hello,
I would like to know from Cisco professionals, what skills i need to become a UCCX CUIC expert.
I'm talking about advanced knowledge like customizing report definitions.
The training that is provided by Cisco's certified training centers
CUICAU - Cisco Unified Intelligence Center for Advanced Users v1.1
does not cover that part.
Have a good day!
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Labels:
05-26-2019
Hello, One of our customers has UCCX 11.6SU2 (ES01) in HA mode.Last
month he had an issue on CUIC wh...
11-05-2018
Hello Abraham, I know that this problem dates back to 2011 but did you
manage to solve it? Thanks
08-27-2018
Hello Jonathan, Thanks for the reply and info provided. I guess the plan
here is to enable gateway r...
08-24-2018
Hello Everyone, Has Anyone configured Extend and connect with UCCX? Can
someone please advise if it'...
08-13-2018
hello Gabriel, did you figure out the answer the question of admin
rights to update the CAD clients?...
07-10-2018
Hello Chris, You are right. actually there was a high CPU utilization on
the uccx servers (HA setup)...
07-09-2018
Hello Chris, thank you for your reply. but the two posts don't answer my
question. let's say the pur...
07-07-2018
Hello Everyone, one of our customers have a UCCX 10.6SU3. question about
UCCX purging: how long does...
05-22-2018
hello Everyone, can anyone explain what is the advantage of using CUPS
or CUSP over dialer in UCCE c...
11-22-2017
Hello, i've been trying to use the threshold "is always" in CUIC but it
does not seem to have any ef...
Created by
fabien_damien
in Contact Center
10-26-2017
10-26-2017
Thanks for your detailed answer, yes but these SQL statements are scary
and complicated and you don'...
Created by
fabien_damien
in Contact Center
10-23-2017
10-23-2017
Hello, I would like to know from Cisco professionals, what skills i need
to become a UCCX CUIC exper...
Public Statistics
| Date Registered | 03-13-2014 09:06 PM |
| Date Last Visited | 03-20-2020 12:07 AM |
| Total Messages Posted | 110 |
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