If I want to use Cisco Remote Expert mobile with OTT WebRTC only (no SIP) for Voice, do I still need CUBE and CUCM? Are there deployment guidelines for this ?
Forum Posts
We've got CUIC 10.6(1) build 1 (10_6_1_10000_39) installed in our lab environment and we noticed that the "Report Definitions" drawer on the left hand side isn't showing up. Does anyone know what we might be missing or what we might have done wrong i...
Hello, we are moving the physical location of our UCCX cluster (HA pair) to another part of the country and in doing so the IP, Subnet mask etc. will be changed for which there is plenty of information. I was wondering if it is possible to change th...
I am trying to upgrade Contact Center Express from version 11.0 SU1 to 11.5, when switching versions via CLI i had the below error, Waiting for Switch Version to complete..***Do not close this CLI session or reboot this Cisco Unified CCX system.Reboo...
Hi All , I try to configure Outbound IVR but when i create campaign , i can`t change the time zone in start and end time , it shows me Eastern European Time
Hi Experts, Is there any way i can schedule the ICM DBA backup. Please share your inputs. Regards, Bharath M
Hi everyone, We are having trouble understanding amdTreatmentMode. In configuration manager, the 'Terminate tone detect' is dependend on 'Transfer to IVR route point' while on API it is not. You can select 'Terminate tone detect' as an amdTreatment...
Spoiler Restart of CCX Engine Services, what is the sequence of restart? The system was configured with JTAPI 1 and JTAPI 2, please advise further: What is the purpose of creating two JTAPI account? How this JTAPI Account works in this System s...
Resolved! ICM Scripting
Hi Experts, Is there any way to capture Cisco-Guid in ICM or in CVP VXML application using java.
Hi Experts, I am trying to capture some data from VXML in ICM peripheral variables. Below data are passed from External VXML[1] {Data.Session.test1};{Data.Session.test2};{Data.Session.test3};{Data.Session.test4} In ICM I want to capture the fir...
Hi Everyone, I have the following error message QMAD2003 SyncServer error: SyncFailure: Sync Failed: com.calabrio.sync.engine.DataSyncException: java.sql.SQLException: Cannot insert the value NULL into column "teamFK", table "SQMDB.dbo.AgentTeam";c...
We got below mentioned error in CVP Call Server logs for our calls. Due to this calls are not routed to agents. Apart from our call flow, I need to know what is the cause and solution of this error. Aborting XFER and disconnecting the caller code 488...
Hello, I have a customer who have mandated us to build a Contacter Center CSQ and scripts with 2 levels of CSQs. The agents "in" the primary queue are supposed to answer all the calls and only when callers have been waiting too long in the first queu...
I deploy the pcce system in lab environment with some server: - 01 Rogger Server (exten 01 hard disk for Database). - 01 PG Server. - 01 AWDB Server (exten 01 hard disk for Database). - 01 CUCM Pub. - 01 CUIC Pub. - 01 Finesse Server. - 01 CVP Server...
Hi All, Same with Title, Can integrate other ASR system with UCCX except Nuance, OSR and SISR (default on UCCX). UCCX version 11.6.1.10000-51 Thank you
