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Hi All,We have a multisite architecture with centralised call processing and Unity Connection 8.x is also shared by all the sites.Only in 1 particular site, we are unable to hear the personal greeting recorded by the users, it play the system default...
Hello All,My customer has 3 analog conference stationsClearOne Max EX wiredPolycom Voicestation 300Polycom Soundstation VTX 1000These are connected to a VG224, added to the CUCM. for conferencing, Users should ideally place the first call on hold and...
HI All,I have just deploid the latest Jabber Android client on CUCM 8.6 and cannot make outgoing calls from the Mobile phone. Here is what I have done.Created the Android extension on CUCM 8.6 ( Status - Registered)Associated End User (Super user wit...
Hi All,We have this very frequent problem of CAd getting logged out for all agents at a site but there is no problem with the ongoing calls. MIVR Logs shows Reason code as 32765 which points to Connection down. But the agents are using Cisco IP commu...
Hello All,I am not sure If I am using the right term here. I am stuck with a new requirement raised by the customer. PLease help me with this.There are to groups of agents L1 and L2. whenever a support call comes in, it should go to the agents in the...
Hi Rob,I have a couple of user extensions with their pin to test this. So I went into these user profiles in Unity and set the option inside the profile. I have not tried this on the template yet.
hI Rob,Thanks a lot for your reply.It is "Sorry xxxx is not available........"I have changed the greetings to go to Personal recording still it is playing the System one and for all users at this site. Regards,Abraham
Anyone has any idea how to apply the command stcapp supplementary-service in VG224. For me it gives the error(config)#stcapp ccm-group 1stcapp is running... unable to change ccm-groupor If I try (config)#stcapp supplementary-servicesIt is unrecognize...
Thanks again for the reply.To add the command stcapp supplementary-services, I believe I have to get in to the ccm-group. But it is not allowing me to.(config)#stcapp ccm-group 1stcapp is running... unable to change ccm-groupIs there any other way to...
