IPIVR 8.5.1

[Joseph.Rubio]

I am using IPIVR 8.5.1 in a UCCE environment and was wondering how to check current and historical IVR port utilization? I have searched in UCCX Administration and was unable to find the information I need. Any help would be much appreciated.

Thank you,

Joseph 

[Oleksii Stepanenko]

Hi Joseph!

You can find current utilization of IVR ports in UCCE Script Editor- Real-time Data. Select Service and you will see your IVR's service statistic. 

Also, you can find stat in database. Please see on table awdb.Peripheral_Real_Time and hds.Peripheral_Interval

[Chintan Gajjar]

Login to IVR and navigate to below:

Tools --> Real Time reporting --> Report --> Application Task Summary / Contact summary..

You will see how many tasks/Contacts are running and how many are completed.

[Deepak Rawat]

Joseph, there is no report unfortunately on IPIVR 8.5 that can give the statistics about the IVR ports. Starting version 9 IPIVR, there had been a new report introduced known as License Utilization Hourly Report which can provide information about maximum number of inbound ports that are used in the given date and hour.

Regards

Deepak