Call Center Design for 40 agent

[Remon Adel]

Dear All 
I want your help for design Call Center Solution include 40 agent ,this is my design but i want advice and comments for any changes should i do ?

[Chris Deren]

What is your question?

Are you looking for feedback on your network design?

Why do you have CCX with CME? That is no longer supported combination.

[James Hawkins]

Chris is correct about UCCX no longer being supported with CME. It never worked that well in any case!

Another issue from your diagram is that the MCS7845 server is no longer available and UC 10.x software only runs under VMware.

The Business Edition 6000 solution would be the best platform for your requirements.

http://www.cisco.com/c/en/us/products/unified-communications/business-edition-6000/index.html