I have one supervisor that is able to log into the Finesse desktop.All other get the error "The device associated with that extension or dial number is invalid."I have (or at least i think i have) checked all relevant settings - stare and compare wit...
hi all i am upgrading my UCCE 8.0.1 to UCCE 8.5(1) in lab but while running the upgrade patch i am getting weird error which Abort the installation."A product exceuteable file is currently running. Make sure all product tools are stopped before runni...
I am trying to create a queue loop where the hold music changes each time through. I've attached a snippet of the script I have now (which is supposed to be random) and it only plays 2 of the songs and sometimes the same one back-to-back.I prefer it ...
HiDoes someone knows how to get the number of active CTI ports in a call control group from the scripting?. In other words, if UCCX exposes the number of active CTI ports on any call Control group to the script (java, http, etc)ThanksAlex
All, I am writing a script for Agent Queue on UCCX 8x, and I want a secondary agent to be able to answer calls for this Queue when the primary Agent is on Break or Logged out . I am thinking two options: A. Dequeue to Overflow Queue B. Adding a seco...
Does Cisco have "external" social media type capabilities for "individual" clients enabling - sharing of business updates with executives (ie newsletters, network updates) - questions or comments, ideally with group visibility - delivery to mobile a...
Hello All,All calls come into the AA and are marked as presented, if the caller picks the call back feature, that call is then marked de-queued. So right now, the call looks like it shows presented, dequeued, presented again and then handled so it i...
Perhaps a newbie question but something simple has me stuck: If a contact gets queued and a "Ready" resource was selected then it keeps ringing that selected resource for 30 seconds. Only after that delay does the agent interface automatically swit...
Hello Everyone, in UCCE 10.5 environment, Skill group Service level is null when the call is queued for 30 seconds. is that a normal behaviour?Referencing Cisco's documentation, the service level starts to be calculated right after queuing.Call type ...
What is the difference between static call type and dynamic call type? In which scenario dynamic call type is suggested? Any inputs on this is highly appreciated.
Hello, What is the difference between ‘web based Cisco desktop administrator’ and ‘desktop based Cisco desktop Work flow administrator’ on UCCX (role)?Thanks a lot for your help. Aubert
