Hello,I am looking for a report that provides me with the number of calls answered after certain lengths of time. Eg after 30 seconds. After 1 minute. After 2 minutes. Thanks,AK
Hi, is it possible to integrate two one uccx cluster with two different cucm cluster?>> uccx(M) at one data center(i.e A)>> uccx(S) at another data center(i.e B)now we have one cucm cluster at DC (A) and other CUCM Cluster at DC (B)can we integrate b...
UCCE 10.5The user ID I am logged in with is the same user that we used:- to join servers to the domian - so it has access to Contact Center OU- to create Root, Facility and Instance- Install ICM So why would it not let me Add & Save the Instance via ...
Hello,I have a UCCX 10.6(1) deployment which has had CSQs renamed at the customers request.When I run CUIC historical reports I can still see the old CSQ names as well as the new ones.Is there any way to remove the old CSQ names from the reporting op...
Hi, all,I have a question about analisis log from cti server.Have any one document which describe massage log from cti server, ctios server?How I can understand when Agent change state from Not Ready to Ready personally or his state was change by sup...
I have UCCX 10.6 and AQM . The Network Call record works fine , it records all the calls on AQM (both ACD and Non-ACD) . But client need to record the calls only when agent logins in and Stop the recording when he logs out . Could any One help on thi...
Hi all ,I'm trying to install cme 10.5 . I 'm a bit confused that I can't find cme files on cisco downloads page. and when I typed a command sh telephony-service , it shows that version cme 10.5.How can I found cme files or Is it already loaded ?Th...
Hi All,do you know there is any changes on CAD and CSD when upgrade UCCX from 8.5 to 10.5 ? or only version update, the GUI is still the same and passwords wont change? Thanks,
Running CCX 9.02.The output options for this step state as per the manual;"...to be made available to all Cisco Unified CCX servers in the cluster), saved to disk or to a database, or e-mailed. "Can someone provide some direction on how i could save...
I am trying to install WFO Monitoring and Recording Services 8.5.2 SR1 or SR2 and it breaks my database connectivity. I started at the base release 8.5.2 and it works fine. I first noticed this after installing the update and trying to view phone rec...
I have 8.6 version of UCCX. I am new to this company and have not written a script like this one. I usually use like a Open and close number they can call to set a XML doc to open or close. I have attached the script. Right at the top there is a Chec...
Hello everyone,I'm creating a script for a small call center and was hoping someone could point me in the right directions. All I want to do is if there are no callers logged into the queue I want the call routed to a voicemail box. I'm stuck on the ...
Dear All, The manual Outbound calls starting from *XXXXXXXXXXX are dialing from IP Communicator, but from Finesse the manual Outbound calls *XXXXXXXXXXX are not dialing as it gives message that "Call could not be completed". Looking forward for the r...
Hello,I have just deployed UCCX 10.6(1) and am looking at the CUIC reporting.The user I am using has the roles below:Login UserReport DesignerDashboard DesignerI granted the user reporting rights in the main UCCX interface.I can run reports ok but ca...
Hello, I have recently noticed that Secondary UCCX server is listed in Cluster view as "Unknown" server type.Is there any way how to check what's wrong/possibly fix ? thanks,
