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fernandodelgado
Beginner

Call Consult Transfer cti display

Hello,

I´m using Call Consult Transfer step in a script and it works fine but in the phone it displays cti port until the user picks up the phone. In that moment, the user sees the DDI of the customer phoning.

Is there a way to change it and see always the DDI?

I´m using UCCX 7.0(1)SR05_Build504

Best regards and thanks for your help.

2 REPLIES 2

No although you could use the Call Redirect step instead to get this working. The Call Consult Transfer step acts just as if you were doing a warm transfer on your desk phone: until you complete the transfer the transfer-to party is speaking with you (CTI Port), not the transfering caller.

Please remember to rate helpful responses and identify helpful or correct answers.

Then I think I will have to use Call redirect step.

Thanks and regards.

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