11-16-2012 04:17 AM - edited 03-14-2019 10:51 AM
Hello,
I´m using Call Consult Transfer step in a script and it works fine but in the phone it displays cti port until the user picks up the phone. In that moment, the user sees the DDI of the customer phoning.
Is there a way to change it and see always the DDI?
I´m using UCCX 7.0(1)SR05_Build504
Best regards and thanks for your help.
11-16-2012 05:46 AM
No although you could use the Call Redirect step instead to get this working. The Call Consult Transfer step acts just as if you were doing a warm transfer on your desk phone: until you complete the transfer the transfer-to party is speaking with you (CTI Port), not the transfering caller.
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11-19-2012 05:47 AM
Then I think I will have to use Call redirect step.
Thanks and regards.
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