Call Count, support on Cisco Call Manager

[EdgarIvanJurado]

Hello, 

I have some extensions and phone numbers based on Cisco Call Manager, I still can´t make an appointment with my third party supplier, although I am out of budget and with no chances to buy "CISCO CONTACT CENTER" for a while. Still I will like to know if there is a way I can make my own reports on: 

Call received, call count, reports, 

call abandoned (or lost calls) 

Call duration

Etc. 

I am new to must of Cisco Applications, systems and licenses, I will like to have a support on this, I am very lost at this time and I can´t record all calls by hand, I have 8 agents taking calls and I have no visibility on their performance. 

Thank you all

[bill.king1]

You might be able to get some basic detail in the UCM Call Detail Records (if you have it enabled) like call counts to each agent/phone, etc., but going to UCCX or UCCE/PCCE for a more full fledged contact center would definitely make you life easier.