Call Detail Report in CUIC in UCCX 10.0

[Mohammed Shafeeq Chemban]

Hi,

Anybody know how to generate the Historical Call Details Report in CUIC in UCCX 10.0

I need to get details of entire calls to the contact center. How many calls received, answered, abandoned, etc.

[Geevarghese Cheria]

Hi Mohammed,

   Please refer historical reports and Generate reports sections of the Cisco Unified Contact Center Express Report User Guide, Release 10.0(1) for related information.

Thanks and Regards,

Geevarghese