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Hi,
I am using UCCX 10.6.
Agents and Supervisors are using Cisco Finesse for login.
In supervisor desktop, the supervisor can only see the state of the agent without reason code.
For example, if the agent is not ready after login, in CAD it was show...
Hi,
I am using UCCX 10.6.
In CUIC, i have given access to agents for Abandoned Call Detail Report.
Once the permission is set, i logged in as an agent and tested it successfully.
But when i login as agent the next day, the permission i have set is g...
Anybody please tell how to replace the default system prompts in UCCX.I am using system language as Arabic and in "Create Generated Prompt" node, i am trying to play numbers.The numbers are playing correctly, but i need to change the files to be play...
Hi, Anybody has idea how to call web service on UCCX script editor.I read i have to built custom java code and import it into UCCX. Can anybody support how to use it.
Prompt should be in 8 bit, 8 KHz, mono, u-law format.Other wise, you will hear a bad sound. Are you looking to move the prompt from one folder to another in Prompt Management?
Hi,You are hearing the prompts as garbled because of incorrect format.I used to make test prompts from http://www.fromtexttospeech.com/, change the format and it used to work fine.Make sure you are converting the prompt to wav file with 8 KHz, 8 Bit,...
