Contact Center

Can anyone let me know if prioritization of social contacts is supported in Cisco SocialMiner? If yes, how can I check this feature on SocialMiner interface? Also, about defining workflows and management of agent queues. Are these the supported featu...

In Cisco Call Studio, Is there a way to set the name of any component dynamically. For example If I would like to reuse some elements with different names each time I visit those elements. Is that possible ? from Java code or studio?? Any help will b...

Hi Team,Have developed a IVR script for CVP VXML server and a java class is mapped for "OnCallStart" and for "OnCallEnd", I have more then 10 such scripts which need to be deployed on VXML servers but some how I am not able to deploy more then 7 scri...

Is it possible to dividing port per application in VXML server including 100 port license?.For example, allocate  1~10 port to A application and the other port to B application.

Hi,Can anyone please let me know about SocialMiner available APIs for third party integrations ASAP?Thanks.

How can the applicaiton developers use addToLog() method for CVP Reporing purpose? What config settings will have to be made on CVP reporing server side ?

I'm setting up a UCCE Lab in AWS EC2 and CVP is failing the install with the following error:I have enabled SNMP in the Windows Add/Remove features, but I still get the error.  Mind you that this is on Server 2008 DataCenter Edition R2. This is all t...

We are in the process of migrating from 8.5.1 to 9.0.1 and we're running into some start up errors on the VXML Server.  When loading the gate way adapters the system throws an AbstractErrorMethod.  Here's the details.java.lang.AbstractMethodError: co...

HiI'm trying to format some grid reports to fit better for wall-screens.How can I define the format to display a service level value 0.8 as 80% (without a comma) and a time in queue value 90 as 01:30 (mm:ss without hh)?There is a Format "Custom" with...

I have recently upgraded Call Studio from 8.5 to 10.  Now when I right-click on a project, "Debug Call Studio Project" is no longer in the context menu.  Has anyone else run across this?Thanks,Shaun

Hi all,Does anyone has a report showing agents PQ membership? I saw on some cisco live slides that there is one...Or maybe someone could share sql select statement for this one?I managed to get some info from _interval tables, but I am missing few ag...

We have custom CVP application that requires to enforce the customer to listening to the full menu before moving to next elementcustomer must be allowed to enter any number of digits during listening to the menu options prompts and the selected optio...

Hello I I have uccx 10 and CUIC I want to shown in reports how many calls press option 1 from menu option. I have a step of set Enterprise info variable in call.variable1 , when I run reports call custom variable reports do not show me that informati...