Contact Center

For the ctiSession object, we call GetAllSkillgroups. We get the right number of groups. Then we did GetAllProperties for each group. We get all properties except the SkillGroupName.We even tried EnableSkillGroupStatistics for each group and enable a...

Hello ,iam New to CVP. recently done with announcement of 'hello world program'.Iam not with a kind of with java background ..... new to this cvp programming.Interested to explore more on further learning, not usre what to try next . Also ,can anyone...

Hello All,Can someone provide me how can we customize dashboard in CUIC.I know how to add report and etc in dashboard and its coming in normal view form, but i need those report to be view in chart, graph etc.Can any one help me in this request.Attac...

I am using CVP Studio 9.01 Web Service to get data from back-end system; I am able to load WSDL file from a URI and configure a "request" within Studio "Web Service" element; however I could not configure/store "response" to session or element data, ...

Can you use any of the sample gadgets provided by Cisco in UCCX 10.0.1? All the docs reference separate webservers to upload the files   https://developer.cisco.com/docs/finesse/#!previous-documentation-pdfs 

When using charts, I'd like to display metrics such as ASA, AHT, etc as HH:MM:SS rather than as seconds.  In the report definition, I am able to define the format as "Minutes and Seconds" but it seems like this only applies to Grid View.  In the char...

Hi, Is it possible to get the code for finesse.modules.CallControl?Br,Morten Skovborg

Hi all,We have several customer that are requesting to have the ability for their agents to see the current time in an state, for example: Talking, Not Ready, Ready.. etc.This is because they get paid for comply with the times in their contract but i...

When looking at the SQL used in a report in CUIC, it suggests that ALL the fields from the associated Report Definition are used in the query sent to SQL Server even though most of the fields don't appear in the actual report. Does CUIC optimise the ...

I am trying to change a stock report - CSQ Call Distirbution Summary.  I need to have the interval reporting every 10 seconds rather than a minimum of 15 seconds.How can I review the stored procedure - sp_csq_call_dsitribution?Any other thoughts as t...