Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Call Type aban/answer report

I have a customer who is using a customised version of this report that I have created. They are happy with the extra columns, however as they are reporting on a number of call types, they want to actually just see a summary by half hour of all the C...

sarbarnes by Enthusiast
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  • 0 Helpful votes

Resolved! Cisco Finesse getQueues() returns 404

Hi,I am using the Cisco Finesse APIs to retrieve all the queues an agent belongs to. If I login with an agent and then browse to: http://finesse_ip/finesse/api/User/5001010/Queues, I can see an XML with the details of all agent queues. However the fo...

Global Error logs shown

I am getting this error in Global Error LogThere has been an error with the http session: a request was made due to an event caught in the root document that refers to a session that has already ended. URI: /CVP/ServerAnd error log shows error.badfet...

Resolved! Customizing Decision Element

Hi All,I want to customize Decision Element, I want to add equals ignore case check in the drop down list. Currently in the drop down list we have only equals check, I want to enhance it to equals ignore case. Had anyone did this type of customizatio...

UCCX Report - CSQ Rollover

We have some CSQ’s that are setup to roll over to another CSQ if no Agents are available or they remain in queue for a certain length of time.  The Managers are requesting a report that shows how many calls are actually rolling over as part of this s...

Resolved! A built-in element encountered an exception of type java.lang.NullPointerException

I have a custom CVP (8.5.1) element that accepts some parameters, then makes a web service call that calls a stored procdure to insert a record that stores the DTMF (and associated answer ID) after a user makes a selection from a modified menu elemen...

Resolved! Finesse Development Guide

Hello,I am new in Finesse Development. I have quite good experience of CTIOS application development. As for as i think Finesse is the replica of CTIOS application because now cisco is transferring things to Web.In CTIOS development, we use CIL Libra...

Resolved! Finesse Invalid Extension - Error

Hi all,I am developing custom softphone as like non gadget finesse code. During login process I am not getting the invalid extension error when I input invalid extension. It gets logged in and softphone not works. How can i handle this scenario.Thank...

Resolved! Increase size on team performance gadget!

Hi,I have a customer that wants to increase the size of the team performancegadget, they have several teams with several agents within it and wants to seeon one sample screen all the agents and their states.We have put the team performance in a singl...

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