Call did not goes to other agent if not answer by the first agent .

[kelvinteh15]

Hi all,

Good Day.

I am having issue with the system that agent call do not goes to other agent if it is not answer by the first agent . It will keep ringing and end out terminate .

Not sure when it started  happen but will need some help on how to find out where is the problem on .

[Deepak Rawat · Accepted solution]

Try moving the Connect step under Selected Branch after the Play Prompt Step. If this does not work, then right click on Select Resource step and set Connect to Yes and then check.

Regards

Deepak