Call disconnect on ExtVRUScript node.

[Ritesh Desai]

Hi folks,

I have created CTI Route Point. When calls hits ICM script, goes through Set Variable nodes like Media Servers, locale and library path followed by RunExtScript node. Network VRU script list is configured "PM,AgentTfr,S". Call is NOT moving out from Success node rather it releases the call.

On CIPC, I see CUCM VRU Label (6111111111) followed by correlation ID.

CVP Logs says, "Call will not be cached for post call survey"

I noticed is, a long silence and usually call last for 15-20 seconds. Tried playing with u-law and a-law codec but failed. Audio path is fetch able.

Trying to achieve is to route calls to agent using CTI RP (Warm Transfer)

regards,

Ritesh Desai.

[Chintan Gajjar]

Please Attach CVP logs..

[Ritesh Desai]

Hi Chintan,

As your requested,

regards,

Ritesh Desai

[Chintan Gajjar]

is your call ever coming out of success path of send to VRU?

can you also attach the gateway configuration?

[Ritesh Desai]

Dear Chintan,

No, am using RunExtScript. am not using Send to VRU because my understanding says it is used only if calls to be sent to VXML Server.

From Run ExtScript, Call never comes out from success node. Yes. PFA gateway config.

regards,

Ritesh Desai.

[Chintan Gajjar]

application
 service new-call flash:bootstrap.tcl


the above should be configured as below

application
 service new-call flash:bootstrap.vxml

[Ritesh Desai]

Hi Chintan,

Thanks for the hint. I replaced bootstrap.tcl with bootstrap.vxml. Still issue is the same. Am hearing error announcement. In CVP am seeing SIP Error 404 not found.

On CVP, static DN 92929292 is getting executed and error message is been played.

regards,

Ritesh Desai.

[Chintan Gajjar]

How does you VXML gateway config look like after change?

it would help me if you attach config and CVP logs for me to dig dipper.

[Ritesh Desai]

Chintan,

Thanks for support. Please find the attachment.

regards,

Ritesh Desai

[Chintan Gajjar]

Please attach CVP logs also.

[Chintan Gajjar]

also one more thing,

please add no ip address trusted authenticate command under voice service voip as below:

Voice Service Voip

no ip address trusted authenticate

[Ritesh Desai]

Okey Chintan.

regards,

Ritesh Desai.

[Chintan Gajjar]

is it working now?

[Ritesh Desai]

Hi Chintan,

Thanks for followup. Sorry! Have not tested yet. Stucked at other place. Will update the thread soon.

regards,

Ritesh Desai