Hi, I am trying to setup UCCE Web Callback. but facing error when integrating Cisco Blender 7.0.2 & WIM 9.0. I would appreciate if anyone could help me on this. The error message i get is : Collaboration[1]: RMI Link to eimwim is down: Reas...
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I've heard some rumblings that this was on the horizon but have yet to see anything on it. Is anyone out there aware of what features/deprecations may be slated for that release? Thanks!
Resolved! Cisco Finesse Live monitoring
Is there any way to monitor live calls through PC audio instead of using the phone only? I've poked around but I do not see anything obvious. Thanks
Hi! We've got a UCCX and HelpDesk working in more than one shift. So the same phone is used by 2 or 3 agents in different time. What is the best way to organize this system? Of course I can use extension mobility, but as I tried it - it isn't very c...
I got error message before access the Cisco agent Desktop .it shows Error Reading Action : Action No entry found for :setdata An Event or task button , refer to an action that should , but does not exist
We recently upgraded from 7.1 to 10.6 , we changed from CAD to Finesse for the agents. In previous version all Scripts were initially written long time ago by a vendor and I just pretty much copied over the scripts and variables and such. Previousl...
experts, we use "Get Digit String " to collect digit and transfer to extension. However this transfer only work when in debug mode. and advice what happen here? below is script : - Start - Accept - Delay 2s - Get Digit String --> "extension - C...
Is anyone familiar with this warning thrown by Finesse when the agent is in a Talking state? When this occurred, the agent could not operate their PC at all. They ended up restarting their PC.
I`m taking over a project and so trying to understand the current status. It is a UCCE with CVP moving from IVR. We have a production system as well as a test system however they are set up differently maybe in different stages of their own build? ...
Resolved! Supervisor Silent monitoring
Supervisor silent monitoring is working in some of the system . these systems are not using Anti Virus but rest of the systems have symantec Anti virus not allow the supervisor to get silent monitoring , Could anybody tell me which things , i have ...
We are Cisco partner and our customer has non production contact centre for testing purposes. We procide IPCE-NPSENT-EC licence, but there are no IVR ports. How can I order Non Production IVR licences to our customer? Martin.
Resolved! Skip queue agents if on phone
Hello all, Hopefully this is possible, simple, and something I just don't know about or failed to connect the dots... All the agents in my company have two extensions, a personal extension and a queue extension. If they are on a call on their p...
Hi Everyone, I'm working on the UCCX outbound, where uploading the csv file which contains accountnumber,firstname,lastname,phone1. The outbound call will work but can not see the customer info like firstname, lastname and phone number on the Age...
when all agents will be busy, we want to play the expected wait time to the calls in a queue. How can we calculate the expected wait time?
Hello Experts, We are trying to connect UCCX 9 with either SQLite & MS ACCESS database. Is this feature supported by UCCX 9 Thanks, Ahmed
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