Contact Center

Hello, Is anyone running Window 2012 Data Center Edition on UCCE 11.x? Based on MS Windows version sheet, there are no differences between Standard Edition and Data Center Edition. Want to see what others might be experiencing if anything. Thanks

Apparently the UCCE/ICM software is no longer available as part of the Collaboration NFR Kit. As a development partner, where would we now go to purchase simply a UCCE v11 NFR kit? Thanks in advance!

Hello Guys, I want to Know if there is anyway to save credential of cisco desktop agent or automatically run CAD and put user in ready state. Thank regards.

Hello dears, Good day for you, I couldn’t access the below links in CCE training according to authorization issue. I have attached a screenshot for the problem. Requirements: Format Cost (USD) Duration AM training (AM presentation) E-learning ...

Experts, We have an issue with DTMF. Scenario: Call is passing from 3rd party SIP server to CUCM via SIP trunk and connected to UCCX and when the customer press any options in the prompt  the DTMF is not getting captured. We have checked this by debu...

Hi team, Please guide. For installing Progger, CTI Server is installed on same machine or its installed on separate VM instance. regards, Ritesh Desai.

Hello, We have an issues with bargein function. Attached the error we are getting while doing bargein. We are using UCCE 8.5 version and the agent machine is now upgraded from Win 7 to Win 10. Is it related to Windows 10 or anyone guide me to solve ...

Hi Guys, My Customer have an solution with UCCX 9.0.2.11001-24 and verified that the automátic call recording stoped worked. I didn´t found  troubleshooting documentation about this issues. Any have idea about this? Could You help me, please Thank...

Hi All, Good Day. I would like to verify if there is a negative impact or it will affect the uccx system if we change or enable the CUIC trace from basic to detailed?  We would like to enable all this trace to Detailed so that when we encountered ...

Hi All, I have a customer that wants to submit 5 phone numbers per dialer record, and wants to leave a voicemail on all of them. The record should not stop dialing after it reaches the first AMD and leaves a voicemail. Does anyone have any idea of ho...

I have UCCE 10.5 and one of my supervisor's have forgotten their password for the supervisor desktop 10.0.  I thought going into the Agent Explorer, under the Supervisor screen, I could reset the password there.  Nope didn't work.   How can I reset t...

Hi All - Is it possible to change PCCE Deployment Type from Lab only Mode to Production Mode Packaged CCE: CCE-PAC-M1. Currently we have single UCS server which will be deployed as PCCE Lab only Mode once we have another UCS which will be deployed a...

Currently running UCCX 10.6.  We already have in place steps in the scripts that ask the caller to enter their account number, then we pull in details about that caller from a web service(i.e. customer name, customer level- gold, silver, bronze) thos...