Call Duration In Engine Tracce

[mightyking]

Hello Experts,

In the Real Time Engine trace we see some aggressive call duration for which we have no explanations. The trace shows some calls with duration of more than 3 hours 30 minutes. After that time the default script kicks in with a hight volume call message and the call gets terminated. I thought maybe the max step in the script (2000 steps) is reached but there's 0 call in the queques. Is there any explanations for this?

Thanks,

MK

[Thomas G. Johannesen]

Hey

Can you share you script ?

Do you have any exception handling or maybee endless loops in your script ?

[mightyking]

Hi Thomas,

For some reasons I am unable to attach the script. There's 0 exception treated in the script. Do we need to add one? If so, which exception we can use and where does it go in the script?

Thanks,

MK

[mightyking]

Hello Thomas,

Please find attched the script.

Thanks,

MK

[mightyking]

Hi Thomas,

Did you get the chance to look at the script? We keep having many calls with long duration while there's no call in the queues!.

Thanks,

MK