09-11-2013 03:29 AM - edited 03-14-2019 12:24 PM
Hello,
I am trying to find a field in the ICM HDS database that specifies the party that ended a certain call (the agent's extension/the customer phone number)
Anyone knows if such a field exists and where(in which table)?
Thank you,
Sahar Hanna
Solved! Go to Solution.
09-11-2013 03:42 AM
Hi,
You need to check the Call Disposition field in TCD table for call disconnet reason(who disconnected).
Regards,
Gnan.
09-11-2013 03:42 AM
Hi,
You need to check the Call Disposition field in TCD table for call disconnet reason(who disconnected).
Regards,
Gnan.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide